Assistant Manager - Digital Ad Operations and CSM

Job description

**Job Title: Assistant Manager - Client Solutions & Operations (Campaign Management)** **Department:** Client Success / Revenue Operations / Ad Operations **Reports To:** Manager / Director of Client Solutions **Employment Type:** Full-time **Job Summary** We are seeking a data-driven, detail-oriented, and client-centric **Assistant Manager of Client Solutions & Operations** to oversee the end-to-end lifecycle of our marketing and advertising campaigns. In this role, you will bridge the gap between client expectations and operational excellence. You will lead a small team of specialists to execute, optimize, and report on multi-channel campaigns, ensuring projects are delivered on time, within budget, and aligned with client KPIs. **Key Responsibilities** **1. Campaign Operations & Execution** - **End-to-End Management:** Oversee the onboarding, setup, execution, and delivery of client campaigns across various digital channels (e.g., Programmatic, Social, Search, Email, or Display). - **Quality Assurance:** Implement strict QA processes to ensure creative assets, tracking links (UTMs), targeting parameters, and budgets are error-free before launch. - **Resource Allocation:** Manage workflow distribution within the operations team to meet strict client deadlines and SLAs. **2. Client Solutions & Strategy** - **Consultative Partnering:** Act as the primary operational point of contact for key clients, translating their business goals into actionable campaign strategies. - **Performance Optimization:** Proactively monitor campaign pacing and performance data; suggest and implement real-time optimizations to maximize client ROI. - **Insightful Reporting:** Lead the creation of post-campaign analysis (PCA) reports, delivering meaningful insights and strategic recommendations rather than just raw data. **3. Team Leadership & Process Improvement** - **Mentorship:** Supervise, mentor, and upskill a team of campaign executives/specialists, fostering a culture of continuous learning. - **Workflow Automation:** Identify bottlenecks in the current campaign lifecycle and implement process improvements or automation tools to increase operational efficiency. - **Cross-Functional Collaboration:** Work closely with Sales, Creative, and Product teams to resolve technical glitches and smoothly onboard new client solutions. **Required Skills & Qualifications** - **Experience:** 5+ years of experience in digital ad operations, campaign management, or client solutions, with at least 1-2 years in a senior or supervisory role. - **Technical Proficiency:** Hands-on experience with Ad Servers and DSPs/SSPs (e.g., Google Ad Manager, DV360, Meta Business Manager, The Trade Desk). - Proficiency in Excel/Google Sheets for data analysis (VLOOKUPs, Pivot Tables are a must). - **Soft Skills:** - Excellent written and verbal communication skills with the ability to explain complex technical concepts to non-technical clients. - Strong problem-solving skills and the ability to thrive under pressure in a fast-paced environment. - Impeccable project management and organizational skills. Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.