Assistant Manager - Disbursement

Job description

**Job Summary** The Assistant Manager – Operations (Disbursement) will be responsible for managing end-to-end loan disbursement activities, ensuring timely and accurate fund releases, compliance with regulatory and internal policies, and seamless coordination with cross-functional teams. The role focuses on operational efficiency, control adherence, and high-quality service delivery in an NBFC environment. **Key Responsibilities** **Disbursement Operations** - Manage and oversee end-to-end loan disbursement processes across products (secured/unsecured, retail/SME, etc.) - Ensure compliance with sanction terms, credit approvals, and checklist requirements prior to disbursement - Validate loan documentation, KYC, agreements, mandates, and security documents - Ensure timely and error-free disbursement as per defined TATs and SLAs **Compliance & Controls** - Ensure adherence to RBI guidelines, internal credit policies, AML/KYC norms, and audit requirements - Maintain maker-checker controls in disbursement transactions - Support internal audits, concurrent audits, and regulatory inspections - Ensure proper documentation and record maintenance for post-disbursement reviews **Stakeholder Coordination** - Coordinate with Credit, Sales, Legal, Treasury, Banking Ops, and IT teams for smooth disbursement execution - Act as the single point of contact for resolving disbursement-related escalations - Liaise with banking partners, payment gateways, and escrow/trust accounts where applicable **Process Improvement** - Identify process gaps, risks, and bottlenecks in disbursement workflows - Propose and implement automation, digitization, and process optimization initiatives - Support UAT and rollout of LOS/LMS and disbursement system enhancements **Reporting & MIS** - Prepare daily/weekly/monthly MIS on disbursements, pending cases, TATs, and exceptions - Track and report key operational metrics and trends to management - Ensure accurate reconciliation of disbursement accounts and payouts **Team Management** - Supervise and mentor executives/officers handling disbursement activities - Support training and skill development of team members - Drive productivity, quality, and compliance within the team **Qualifications & Experience** **Education** - Graduate in Commerce, Business Administration, Finance, or related field - MBA / Postgraduate degree is an added advantage **Experience** - 5–7 years of experience in NBFC/Banking operations, with at least 2–3 years in loan disbursement operations - Hands-on experience with LOS/LMS and digital disbursement platforms - Strong understanding of retail/SME loan products and disbursement controls **Key Skills & Competencies** - In-depth knowledge of loan disbursement processes and documentation - Understanding of RBI regulations, KYC/AML norms - Strong attention to detail and risk awareness - Proficiency in MS Excel, MIS reporting, and operational dashboards - Effective communication and stakeholder management skills - Ability to handle high volumes and tight deadlines **Behavioral Attributes** - High ownership and accountability - Process-driven and control-focused mindset - Ability to work under pressure in a fast-paced NBFC environment - Problem-solving orientation and continuous improvement attitude **Career Growth** The role offers opportunities to progress into **Assistant** **Manager – Operations, Central Ops, or Process Excellence roles** based on performance and business needs. Updated Date 17-08-2026 Job ID Job\\_698 Function Operation Location Noida, Uttar Pradesh, India Experience 2 - 6 Years Employee Type Full Time