Assistant Manager

Job description

Role – Assistant Operations Manager **Role & Responsibilities** - Excellent communication skills along with knowledge on Insurance domain. - Any Bachelor’s degree or equivalent - 15 years of education is a must. - Head count planning, Staff selection and appointment with appropriate functional and technical skills - Revenue & financial planning and projecting skills with senior management team - Experience around client management with project and transition management skills - Conceptualizing, developing and delivering training & development initiatives for improved productivity, building capability and enhancement of the process. - Establishing customer-service standards, production and quality; contributing information and analysis to organizational strategic plans and reviews. - Ability to determine operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses. - Maintains and improves operations by monitoring performance; identifying and resolving problems; preparing and completing action plans; completing audits and analyses; managing quality assurance programs and process improvements. - Accomplishes human resource objectives by recruiting, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. - Meets financial objectives by estimating requirements; scheduling expenditures; analyzing variances; initiating corrective actions. - Prepares performance reports by collecting, analyzing, and summarizing data and trends. - Maintains professional knowledge by tracking emerging trends in operations management; benchmarking state-of-the-art practices. - Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. - Communicating with clients and being a focal point of dissemination of information from clients to team and vice versa. - Decision making on any matters relating to improving revenue generation & client satisfaction. - Knowledge on Six Sigma tools and guidelines would be an added advantage.