Assistant Manager

Job description

Role – Assistant Operations Manager Role & Responsibilities • Excellent communication skills along with knowledge on Insurance domain. • Any Bachelor’s degree or equivalent - 15 years of education is a must. • Head count planning, Staff selection and appointment with appropriate functional and technical skills • Revenue & financial planning and projecting skills with senior management team • Experience around client management with project and transition management skills • Conceptualizing, developing and delivering training & development initiatives for improved productivity, building capability and enhancement of the process. • Establishing customer-service standards, production and quality; contributing information and analysis to organizational strategic plans and reviews. • Ability to determine operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses. • Maintains and improves operations by monitoring performance; identifying and resolving problems; preparing and completing action plans; completing audits and analyses; managing quality assurance programs and process improvements. • Accomplishes human resource objectives by recruiting, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. • Meets financial objectives by estimating requirements; scheduling expenditures; analyzing variances; initiating corrective actions. • Prepares performance reports by collecting, analyzing, and summarizing data and trends. • Maintains professional knowledge by tracking emerging trends in operations management; benchmarking state-of-the-art practices. • Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. • Communicating with clients and being a focal point of dissemination of information from clients to team and vice versa. • Decision making on any matters relating to improving revenue generation & client satisfaction. • Knowledge on Six Sigma tools and guidelines would be an added advantage.