Assistant Manager - Operations and Service

Job description

**Job Purpose** This position is open with Bajaj Finance ltd.Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity **Duties and Responsibilities** - Oversee and review service delivery providing management an oversight of implementation projects including project assignments **Required Qualifications and Experience** - Around 3-4 years (for E03/E04) of progressive experience in customer service. - Experience in banking/Insurance/non-banking industry would be preferred. - Ability to identify key data sources and utilize data-driven insights to improve business decisions. - Exceptional analytical, quantitative, project/process management, problem-solving, interpersonal, and leadership skills. - Proficiency in analyzing qualitative data and paying strong attention to details. - Ability to communicate well with all levels of management / diverse set of stakeholders / colleagues in a multicultural, multinational environment. - Ability to prioritize and balance the needs of multiple stakeholders. - Being creative and provide innovative solutions to business problems, not be limited by existing methods and procedures. - Strong initiative and ability to work collaboratively (in a team environment) as well as independently. - Open and flexible to any shift in line with the business needs and stakeholder requirements.