Assistant Manager Technical & Construction Solutions (AM-TCS)

Job description

**Role & responsibilities** **Job Description (JD) Assistant Manager Technical & Construction Solutions (AM-TCS)** **Position Details** **Business Unit:** Building Products Division (BPD) - **Department:** Sales - **Function:** Sales & Marketing **Key Responsibilities** **1. Government Approvals & Specifications** - Obtain approvals and specifications for BPD products from government departments and project authorities. - Prepare, submit, and maintain technical documentation, certifications, and test reports. - Coordinate with regulatory authorities and stakeholders for timely approvals. **2. Market Development & Technical Sales** - Identify and develop business opportunities at non-trade sites and key projects. - Conduct product presentations, demonstrations, and technical discussions with customers. - Support conversion of competitor products to UltraTech BPD solutions. - Provide technical support to dealers, channel partners, and UBS counters. **3. Project & Non-Trade Business Development** - Identify and develop new project opportunities. - Ensure product approvals and generate business from project sites. - Manage relationships with project distributors and key customers. - Convert and develop Non-UTCL retail counters. **4. Influencer & Applicator Management** - Identify, onboard, and develop applicators through the Utec platform. - Build relationships with architects, consultants, contractors, builders, and engineers. - Conduct product demonstrations, sampling activities, and technical awareness programs. - Drive engagement and loyalty initiatives for influencers. **5. Waterproofing & Construction Chemical Solutions** - Promote waterproofing and construction chemical solutions. - Train and onboard waterproofing applicators. - Monitor field application quality and support customers with technical solutions. **6. Product Launches & Conversions** - Support launch and market introduction of new products. - Develop product conversion strategies and monitor market acceptance. - Analyze customer feedback and competitor activities to improve product penetration. **7. Technical Support & Training** - Conduct technical meetings, site demonstrations, workshops, and training programs. - Provide technical guidance for Dry Mix and Waterproofing product categories. - Resolve technical queries from customers and internal stakeholders. **8. Complaint Resolution** - Handle customer complaints related to product quality, application, and performance. - Coordinate with sales, technical, and R&D teams for effective resolution. - Ensure complaint closure through the designated technical portal. **9. MIS & Reporting** - Prepare weekly and monthly business reports. - Track competitor activities, market trends, and conversion opportunities. - Maintain records of technical activities, visits, trainings, and project updates. **10. Customer Satisfaction** - Collect customer feedback and identify improvement opportunities. - Build long-term customer relationships through proactive technical support. - Ensure high customer satisfaction and repeat business generation. **Educational Qualification** - B.E./B.Tech (Civil Engineering) preferred - MBA/PGDM in Marketing will be an added advantage **Experience** - 5-10 years of experience in Construction Chemicals, Waterproofing, Dry Mix Products, Building Materials, Technical Services, or Project Sales. - Experience in handling architects, consultants, contractors, builders, government projects, and key accounts. - Technical Complaint Handling **Functional Skills** - Technical Sales - Project Sales - Business Development - Government Approvals **Preferred candidate profile** Only Buiding material industry can be consider - Candidate should be B Tech Civil Engineer, with min 2-3 yrs experience, preferably worked in similar Building Products of Competitors. , No cement Bcakground. Technical sales backgropund