Assistant Manager-Training

Job description

**Job Description: Key Responsibilities** **Training Strategy & Planning** - Develop annual travel training strategies aligned with business goals. - Conduct Training Needs Analysis (TNA) for new processes, systems, and policy updates. - Define structured learning pathways for NHT, cross-skilling, upskilling, and refresher modules. **Training Delivery & Facilitation** - Deliver training on corporate travel concepts, GDS, fares, ticketing, policy compliance, and service excellence. - Facilitate client-specific and certification-based training programs. - Ensure consistent delivery standards across all trainers. **Training Content & Curriculum Development** - Create, review, and refine training content, SOPs, learner manuals, assessments, and e-learning assets. - Coordinate with operations and client teams to ensure content accuracy and relevance. - Maintain version control and continuous content refresh. **Training Governance & Reporting** - Own training dashboards, performance metrics, NHT throughput, and effectiveness assessment. - Track key KPIs including Trainer Quality, Speed-to-Proficiency, Training Closure Accuracy, and post-training outcomes. - Maintain audit-ready training documentation and certifications. **Stakeholder & Client Management** - Act as a primary training interface for internal and external stakeholders. - Collaborate with Operations, Quality, WFM, and HR to forecast training timelines and hiring requirements. - Participate in business reviews, client calls, and process walkthroughs. **Continuous Improvement** - Implement innovative learning techniques including blended learning, simulations, and micro-learning. - Evaluate trainer performance and improve training modules based on feedback. - Lead initiatives for productivity enhancement and error reduction. **Responsibilities: Strong Travel Product Knowledge & Technical Competency** The role demands deep expertise across core travel products and industry systems: **Travel Product Knowledge** - End-to-end understanding of **Air** , **Hotel** , **Car** , **Rail** , **Passport/Visa** , and **Ground Transportation** products. - Strong understanding of **corporate travel policies** , traveler profiles, negotiated programs, preferred suppliers, and global travel frameworks. - Knowledge of **fare types** , ancillary products, corporate bundles, NDC content, and supplier-specific nuances. - Understanding of travel risk management, duty of care, and industry compliance requirements. **Technical Competencies** - Expert proficiency in **GDS systems** : Sabre, Amadeus, Galileo (must be able to train advanced formats). - Hands-on knowledge of **fare construction** , tax structure, CAT rules, RBDs, reissues, exchanges, and refunds. - Strong command over PNR creation, QC queues, ticketing workflow, and mid-/back-office systems. - Familiarity with travel technology platforms such as OBTs (Concur, Cytric, GetThere), CRM systems, and reporting dashboards. - Ability to interpret MIS reports and training analytics to drive performance improvements. **Behavioral Competencies** - Excellent communication and facilitation skills. - Strong stakeholder management with the ability to influence across levels. - Analytical approach, problem-solving, and structured thinking. - Team leadership, coaching ability, and performance orientation. - Agility, adaptability, and customer-centric mindset. **Qualifications: Qualifications & Experience** - Graduate/Post-Graduate in Travel, Tourism, Hospitality, or related discipline. - 6–10 years of relevant experience in corporate travel operations and training. - 2–3 years in a managerial or training leadership role. - GDS certifications and knowledge of multiple travel systems preferred.