Assistant Manager - Transport

Job description

JLL empowers you to shape a brighter way.   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Assistant Manager Transport Operations What this job involves: As Assistant Manager Transport Operations, you'll play a pivotal role in ensuring seamless and efficient employee transportation services for one of JLL's key clients. This position requires a strategic thinker who can balance operational excellence with a people-first approach to team leadership. You'll oversee day-to-day transport operations, optimize route planning, manage vendor relationships, and ensure compliance with safety standards and service level agreements. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees, and in this role, you'll be instrumental in delivering transportation solutions that drive business continuity and enhance the employee commute experience. You'll work closely with cross-functional teams, analyze performance metrics, and implement process improvements that elevate service quality. We believe the most effective teams are built when everyone is empowered to thrive, and you'll have the opportunity to mentor team members, foster a culture of accountability, and contribute to a workplace where innovation and operational excellence go hand in hand. This role demands someone who can think strategically while remaining hands-on during critical operational moments, ensuring every employee reaches their destination safely and on time. What your day-to-day will look like: • Oversee strategic site-level transport operations ensuring timely pickups and drops for employees across all shifts, with each cab and shuttle departing in advance of shift login times • Monitor real-time employee pickups and vehicle schedules, tracking timely and safe arrivals while addressing escalations promptly during shifts and coordinating with vendors to maintain service continuity • Maintain and update vendor performance scorecards quarterly, conducting monthly meetings with vendor management teams and sharing minutes of meeting with senior leadership • Ensure vendor contract tracker summary is maintained and coordinate with client teams for timely renewals and revised addendums • Ensure strict adherence to client security guidelines for employee transportation, particularly safety protocols for female staff, escalating any deviations through proper channels • Lead monthly meetings with client SPOCs to address queries, resolve concerns, and strengthen stakeholder relationships that drive mutual success • Develop and maintain Business Continuity Management (BCM) transport plans, actively participating in client-led planning sessions and sending timely mailers to clients about operational disruptions affecting production hours • Prepare and distribute daily operational dashboards, weekly management information reports, and monthly operational summaries to senior management within agreed timeframes, contributing to Monthly Management Reports • Coordinate with the billing team on invoice processing, payment of invoices, and monthly accruals, ensuring accurate cost tracking, analyzing transport costing, and highlighting findings to management Required qualifications: • Bachelor's degree or Diploma in Logistics, Transportation, Business Administration, or a related field • 5–6 years of overall professional experience with a minimum of 4 years specifically in transport or logistics operations • Proven experience in employee transportation management within hospitality, IT, or facilities management industries • Strong knowledge of transportation regulations, safety standards, and compliance requirements related to employee commute services • Demonstrated ability to manage vendor relationships, conduct performance reviews, monitor vendor performance, and ensure contract compliance • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and email communication platforms for reporting and stakeholder engagement • Excellent communication and interpersonal skills with the ability to handle escalations, provide guidance to site teams, and build strong client relationships • Strong analytical skills with experience preparing operational reports, analyzing transport costing, and driving data-driven decision-making to minimize operational costs Preferred qualifications: • Experience working in a corporate facilities management or integrated facility services environment serving clients with complex transport requirements • Familiarity with transport management systems, GPS tracking, real-time vehicle monitoring platforms, and helpdesk priority management • Knowledge of statutory compliance requirements, audit processes related to transport operations, and ability to provide audit reports with proper justifications • Demonstrated track record of implementing cost-saving initiatives, creating new projects, and driving process improvements that enhance operational efficiency and client satisfaction • Experience developing training plans, conducting driver and transport team training sessions, and maintain