Assistant Manager Transport

Job description

JLL empowers you to shape a brighter way.   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Assistant Manager Transport Position Overview: We are seeking a dedicated Assistant Manager Transport to support and manage comprehensive transport operations for approximately 2,000 employees . This role requires a versatile professional who can seamlessly operate between both sites, provide backup leadership to the Transport Manager, and ensure smooth, efficient, and safe transportation services for all employees. Key Responsibilities: Transport Operations Management • Assist in managing daily transport operations for ~2,000 employees across both locations • Coordinate employee transport schedules, routes, and vehicle assignments • Monitor real-time transport operations and resolve service disruptions • Ensure optimal fleet utilization and route efficiency across Aquila and Centaurus • Manage transport booking systems, employee registrations, and route changes • Oversee special transport arrangements for events, extended hours, and emergency situations Dual-Location Flexibility • Seamlessly switch operations between Aquila and Centaurus as required • Maintain consistent service standards and operational procedures across both sites • Coordinate inter-location transport services and employee transfers • Adapt to varying demand patterns and operational requirements at each location • Ensure effective communication and coordination between both site operations Backup Leadership & Management Support • Act as primary backup to Transport Manager during absences • Take full operational responsibility when required • Make critical decisions regarding route changes, vendor issues, and service disruptions • Lead team meetings and provide operational guidance to transport coordinators • Handle escalations and client communications in Transport Manager's absence • Maintain operational continuity during peak periods and emergencies Vendor & Fleet Management • Manage relationships with transport service providers and taxi vendors • Monitor vendor performance against SLAs and service quality standards • Coordinate vehicle maintenance schedules and ensure fleet readiness • Oversee vendor compliance with safety, insurance, and regulatory requirements • Negotiate service improvements and resolve vendor-related issues • Manage backup transport arrangements and emergency fleet mobilization Employee Service & Experience • Ensure exceptional transport experience for all UBS employees • Handle employee queries, complaints, and special transport requests • Manage transport-related communications and announcements • Coordinate with HR and Admin teams for new joiners and transport onboarding • Implement feedback mechanisms and service improvement initiatives • Support disabled employees and special accessibility requirements Safety & Compliance Management • Ensure all transport operations comply with local traffic and safety regulations • Monitor driver performance, behavior, and adherence to safety protocols • Coordinate regular vehicle inspections and safety audits • Maintain transport-related documentation, permits, and compliance records</