Assistant Manager - Workplace

Job description

JLL empowers you to shape a brighter way.   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Job Description: Workplace Ambassador Department: Facilities Management - Workplace Services Reports To: Workplace Manager Position Overview We are seeking dynamic Workplace Ambassadors to serve as the face of workplace experience, managing soft services operations and ensuring exceptional employee experiences across locations. This role requires customer-focused professionals who can seamlessly operate between both sites, acting as the primary point of contact for employees while coordinating various soft services to create a world-class workplace environment. Key Responsibilities Employee Experience & Engagement. Serve as primary point of contact for employees across workplace services. Provide exceptional customer service and resolve employee queries promptly. Proactively engage with employees to understand needs and gather feedback. Support new employee onboarding and workplace orientation. Facilitate employee events, celebrations, and engagement activities. Maintain a welcoming and professional workplace atmosphere Multi-Location Flexibility Seamlessly operate between locations as required. Maintain consistent service standards and employee experience across both sites. Adapt to varying workplace cultures and operational requirements at each location. Support inter-location coordination and employee transitions Ensure effective communication between site teams and management. Front-of-House & Reception Services. Manage reception desk operations and guest services. Handle visitor registration, access coordination, and escort services. Maintain professional front-of-house presentation and ambiance. Coordinate meeting room bookings and space reservations. Support VIP visits and executive-level guest arrangements. Ensure lobby and common areas maintain premium standards Workplace Services Coordination Coordinate soft services including housekeeping, catering, and maintenance requests Monitor service delivery quality and address any service gaps Handle employee service requests through ticketing systems or direct interaction Coordinate with vendors and service providers for seamless service delivery Support workplace amenity management (cafeteria, wellness areas, recreation spaces) Manage workplace announcements and communication dissemination Space & Environment Management Monitor workplace utilization and space optimization Support hot-desking, flexible workspace, and hybrid work arrangements Coordinate workspace setup for new joiners and relocations Ensure workplace comfort through temperature, lighting, and ambiance management Support space planning initiatives and workplace transformation projects Maintain workplace aesthetics and professional environment standards Health, Safety & Compliance Support Support health and safety protocols and emergency procedures Monitor compliance with workplace policies and guidelines Assist in evacuation drills and emergency response coordination Ensure adherence to COVID-19 and health safety measures Report safety hazards and coordinate corrective actions Support workplace wellness initiatives and programs Technology & Digital Services Support Assist employees with workplace technology and digital services Coordinate IT support requests and equipment issues Support audio-visual setup for meetings and events Manage workplace applications and booking systems Provide basic troubleshooting for workplace technology Support digital workplace initiatives and implementations Administrative & Operational Support Mai