Assistant Manger

Job description

- Job Description: Manage daily operations to ensure service level agreements (SLAs) and key performance indicators (KPIs) are consistently achieved. - Lead, coach, and mentor Team Leaders and support their professional development. - Monitor productivity, quality, attendance, and adherence to operational standards. - Analyze operational data and prepare daily, weekly, and monthly performance reports. - Identify process improvement opportunities and implement initiatives to enhance efficiency and customer experience. - Handle client escalations and ensure timely resolution of operational issues. - Coordinate with Quality, Training, Workforce Management, HR, and other support functions to achieve business goals. - Conduct performance reviews and develop action plans for underperforming teams. - Ensure compliance with company policies, client requirements, and data security standards. - Support transition activities, process migrations, and new project implementations as required. - Drive employee engagement, motivation, and retention initiatives. - Responsibilities: Manage daily operations to ensure service level agreements (SLAs) and key performance indicators (KPIs) are consistently achieved. - Lead, coach, and mentor Team Leaders and support their professional development. - Monitor productivity, quality, attendance, and adherence to operational standards. - Analyze operational data and prepare daily, weekly, and monthly performance reports. - Identify process improvement opportunities and implement initiatives to enhance efficiency and customer experience. - Handle client escalations and ensure timely resolution of operational issues. - Coordinate with Quality, Training, Workforce Management, HR, and other support functions to achieve business goals. - Conduct performance reviews and develop action plans for underperforming teams. - Ensure compliance with company policies, client requirements, and data security standards. - Support transition activities, process migrations, and new project implementations as required. - Drive employee engagement, motivation, and retention initiatives. - Qualifications: Bachelor's degree in any discipline. - Strong analytical and problem-solving skills