Assistant Product Manager - Supply chain

Job description

**About the Role** We're looking for an Assistant Product Manager to own the operational tech layer across our factory and warehouse ecosystem. You will manage on-ground tech coordinators and serve as the bridge between factory floor realities and our supply chain tech stack. **What You'll Own** ● Managing and mentoring product analysts ensuring they are first responders for all day-to-day system issues at the factory/warehouse level ● First-line escalation point for tech issues that analysts cannot resolve ● Triaging, documenting, and routing unresolved issues to the right teams (SAP, OMS support, UC support, etc.) with clear steps and business impact ● Tracking SLA adherence on issue resolution; maintaining an issue log and identifying recurring failure patterns ● Supporting process documentation for factory/warehouse ops ● Assisting the Supply Chain PM on broader initiatives: KPI tracking, system integration improvements, UAT for new features/releases **What We're Looking For** ● 1-3 years of experience in product management, business analyst, or operations roles (Supply chain, logistics, or D2C e-commerce strongly preferred) ● Strong understanding of the end-to-end pre-dispatch workflow - inventory management, GRN and putaway, stock allocation, picklist generation, order manifesting, invoice and e-way bill creation, and label generation ● Hands-on exposure to WMS, OMS, or ERP tools (SAP, Unicommerce, or similar) ● Strong structured thinking - able to triage an ops issue, identify root cause, and communicate a clear next step without being hand-held ● Comfortable working with factory and warehouse teams ● High ownership mindset ● Willingness to travel periodically