Assistant Technical Manager

Job description

JLL empowers you to shape a brighter way.   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    JLL empowers you to shape a brighter way.   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Position Overview The AM Engineering provides strategic oversight and operational leadership for all Mechanical, Electrical, Plumbing (MEP) installations and civil maintenance activities within the facility. This role ensures engineering excellence, operational reliability, and seamless service delivery while managing both in-house teams and external contractors to maintain world-class facility standards. Key Responsibilities Engineering Operations Management Support the Engineering function in managing all aspects of Mechanical, Electrical, and Plumbing installations, along with comprehensive civil maintenance operations across the facility. Ensure all systems operate at peak efficiency and align with organizational standards and client expectations. Asset Management & Planning Develop and maintain comprehensive critical spares inventory programs based on manufacturer specifications and operational requirements. Create strategic procurement plans for essential components, ensuring optimal stock levels for installations maintained by in-house engineering teams. This proactive approach minimizes equipment downtime and supports continuous operations. Preventive Maintenance Leadership Design, implement, and oversee robust preventive maintenance programs across all facility systems. Drive initiatives that significantly reduce the risk of unexpected failures in critical equipment through systematic inspection, testing, and maintenance protocols. Ensure program effectiveness through continuous monitoring and improvement. Quality Assurance & Contractor Management Partner with Engineering leadership to evaluate and enhance maintenance and service practices of Mechanical & Electrical contractors. Ensure all work performed aligns with manufacturer recommendations, industry best practices, and JLL quality standards. Conduct regular audits and performance reviews to maintain service excellence. Documentation & Compliance Maintain accurate and up-to-date logbooks, maintenance checklists, and Planned Preventive Maintenance (PPM) schedules for all MEP installations. Ensure comprehensive documentation supports regulatory compliance, warranty protection, and operational continuity. Implement digital tracking systems where applicable to enhance efficiency. Emergency Response & Downtime Management Take ownership of equipment breakdowns and facility downtime events. Coordinate rapid response protocols, mobilize appropriate resources, and implement corrective actions to restore operations swiftly. Analyze root causes and implement preventive measures to minimize recurrence. Client-Focused Project Delivery Arrange and execute ad-hoc MEP installations and modifications in response to evolving client requirements. Manage project timelines, resource allocation, and stakeholder communication to deliver solutions that meet or exceed client expectations while maintaining operational continuity. Site Safety & Protocol Enforcement Ensure all contractors, vendors, and service providers strictly adhere to site safety protocols, security procedures, and operational guidelines. Manage projects and maintenance activities to minimize disruption to client operations and maintain the highest standards of workplace safety. Operational Flexibility Assume responsibility for Assistant Facility Manager (AFM) soft services functions when operational needs require, demonstrating versatility and comprehensive facility management capabilities. This includes oversight of cleaning, security coordination, and other essential services. Shift Leadership Lead and manage engineering operations independently during assigned shifts, serving as the primary authority for all engineering-related decisions, escalations, and emergency responses. Ensure seamless 24/7 operational coverage and maintain consistent service standards across all shifts. Required Qualifications Education: Bachelor's degree in Mechanical, Electrical, or Civil Engineering; Master's degree preferred Experience: Minimum 8+ years in facility engineering management with demonstrated progressive leadership responsibility Technical Knowledge: Expert-level understanding of MEP systems, building automation, and facility infrastructure Leadership: Proven ability to manage multi-disciplinary teams,