Assistant Vice President - Audit Confirmation

Job description

**Job Title:** Assistant Vice President – Client Service Representative **Department** : Client Engagement & Protection - ISPL **About Business Line/Function** Client Management Operations team is leveraging an integrated model; the Client Management Operations Team delivers a comprehensive range of solutions to various business lines of the Group across the globe. The services include referential data management, Know Your Customer (KYC), Due Diligence preparation (client recertification and onboarding), Credit Administration and Post-Trade Client Services. **Position Purpose:** Within the Global Banking Client Management division of BNP Paribas CIB, Client Service Support team’s objective is to provide our clients with a top of the range service The Audit Request team is responsible for the production and distribution of audit confirmationsto Auditors for Global Banking products and Corporate Banking products for the APAC regions. The team is also the entry point for any enquiry from clients and auditors regarding their Audit confirmations for the scope of products mentioned above. The team interacts on a regular basis with the big 4 (Deloitte, PWC, E&Y & KPMG) as well as hedge funds such as BlackRockAnd PIMCO. **Responsibilities** Direct Responsibilities - Manage client queries related to Audit Confirmations - Ensure any request regarding Audit Confirmations is processed as per our service levels agreements. - Maintain a close relationship with VIP clients Produce day to day services Audit Statements - Ensure the audit reports parameterization in systems in accordance to the current procedures across asset classes and ensure the correct and timely production and delivery of these reports - Ensure daily controls and distribution. Ensure Operational efficiency - Maintain, enhance and develop relevant operational related policies and procedures. - Propose and / or sponsor any improvement ( automate ) that could help to streamline or secure - processes - Propose enhancements to strengthen the tools and processes in place and actively participate to the User Acceptance Tests (UAT) Contributing Responsibilities **Direct Responsibilities** Manage client queries related to Audit Confirmations - Ensure any request regarding Audit Confirmations is processed as per our service levels agreements. - Maintain a close relationship with VIP clients Produce day to day services Audit Statements - Ensure the audit reports parameterization in systems in accordance to the current procedures across asset classes and ensure the correct and timely production and delivery of these reports - Ensure daily controls and distribution. Ensure Operational efficiency - Maintain, enhance and develop relevant operational related policies and procedures. - Propose and / or sponsor any improvement ( automate ) that could help to streamline or secure - processes - Propose enhancements to strengthen the tools and processes in place and actively participate to the User Acceptance Tests (UAT) **Contributing Responsibilities** Maintain internal network - With the RMs dedicated to the client to get an accurate and updated understanding of the client needs - With Back and Middle Offices to ease problem solving through a partnership based relation - Share and disseminate the common objective of global client satisfaction Achieve Client Satisfaction - Advocate for client while upholding bank policy and industry regulation Key contributions - Maintain and develop relationships with internal stakeholders (RM, CSD, Credit team & Marketers etc.) - Contributes to the development of systems (bring ideas re. new functionality to improve the system) - Contribute to the enhancement and tools to mitigate Operational risk to BNP Paribas - Contribute to the development of colleagues through knowledge sharing on all aspects of the role. - Be open minded and suggest ways to continually streamline and improve the process. - Work experience in Global Markets & Global banking Ops of which 2+ years in a client facing role - Excellent professional knowledge of full end-to-end operational processes (pre- and post-trade) for Financial Services. - Strong experience of Financial Institutions and Global Banking products an advantage and ability to apply the knowledge to improve our processes and procedures. - Strong people management skills and ability to influence senior stakeholders within BNPP functions as well as at client level. - Client focused mind set with excellent communication and relationship management skills - Excellent coordination, prioritization and multi-tasking skills - Experience of interacting with clients on phone and email and ideally experience of hosting client calls and/or meetings - Work autonomously and successfully to manage team workload - Experience of compiling and presenting data to clients and/or internal management - Strong analytical and problem-solving skills - Clear communicator with ability to convey messages succinctly **Specific Qualifications** - 5+ years in a client facing role - Degree in Finance, Business or Mathematics; post-graduate degree in Business or Finance. - Expert in English language (verbal and written) - Advance knowledge of Microsoft PowerPoint and Excel suite - Statistics & Analysis - Lean Six Sigma **Technical Skills** **Skills Referential** **(** **Required knowledge, skills and abilities)** - Ability to develop and adapt a process - Ability to understand, explain and support change - Analytical Ability **Behavioral Skills** - Ability to collaborate/Teamwork - Communication skills – oral & written - Ability to synthetize/Simplify **Education Level:** Master Degree or equivalent **Location:** Mumbai **About BNP Paribas Group** BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and ha