Associate - Business Solutions

Job description

**About Angel One:** Angel One is one of India's fastest growing fintech's, on a bold mission to make investing simple, smart, and inclusive for every Indian. With over 3+ crore clients, were building at scale – and building for impact. Our Super App helps clients manage their investments, trade seamlessly, and access financial tools tailored to their goals. We are working to build personalized financial journeys for our clients, powered by new-age tech, AI, Machine Learning and Data Science. We're a builder's company at heart. You’ll have the space to experiment, the freedom to move with velocity, and the mandate to make bold, user-first decisions – every single day. The vibe? Think less hierarchy, more momentum. Everyone has a seat at the table and a shot to build something that lasts. Be part of a team that’s scaling sustainably, thinking big, and building for the next billion. **Why You'll Love Working at Angel One!** - **Tech Systems that run at Scale:** From AI to real-time data infra, you’ll work on tech that’s ahead of the curve and solve problems that truly matter. - **Build one of India’s Leading Fintech Platform:** We’re not just disrupting finance – we’re shaping how billion Indians access wealth. - **Own It. Drive It. Scale It:** You’ll have the freedom to lead, the resources to build, and the opportunity to leave your mark. - **Empowered Growth:** We invest in your growth and empower you to explore your full potential. - **Exceptional Benefits:** Our comprehensive benefits package includes health insurance, wellness programs, learning & development opportunities, and more. **Job Title:** Associate - Business Solutions **Location:** Mumbai **Own the customer growth engine** - Drive assisted conversions across human and AI calling, optimizing dialer strategy, contact frequency, prioritization, productivity, and conversion economics. - Manage in-house teams, AI solutions, and external partners to deliver business targets while maintaining high customer experience and compliance standards. **Generate customer insights** - Analyze customer interactions and funnel data to identify behavioural trends, journey friction, and growth opportunities. - Translate insights into actionable recommendations for Product, Technology, Risk, Operations, and lending partners. **Own funnel performance** - Monitor end-to-end lender funnels, identify operational or technical bottlenecks, and proactively drive cross-functional resolution until issues are closed. **Build omnichannel journeys** - Own customer engagement across outbound calling, WhatsApp, Push Notifications, SMS, in-app messaging, and future digital channels. - Continuously improve segmentation, messaging, personalization, channel strategy, and experimentation to maximize conversions. **Drive continuous improvement** - Measure business impact through conversion, productivity, customer experience, and ROI metrics. - Build scalable processes, automation, and experimentation frameworks to continuously improve growth outcomes. **Who you are:** - **Background:** Engineering graduate with 2–4 years of relevant experience, or an MBA from a well-regarded program with 1-3 years of experience. - **Thinking style:** You diagnose before you act. You ask why a metric moved before you decide what to do about it. You structure the messy and simplify the complex. - **Operator instinct:** You’ve managed people or vendors before. You know that targets are hit through teams, not spreadsheets — and you take that seriously. - **Communication:** You write and speak in plain language. Your updates tell people exactly what to do next, not just what happened. - **Pace & ownership:** Self-driven and high-ownership. Comfortable in fast-paced environments where priorities shift quickly and you’re expected to keep up without hand-holding. - **Ethics & customer-first:** You don’t cut corners on compliance or mis-selling — not because you’re told not to, but because you believe it matters. **At Angel One, our thriving culture is rooted in Diversity, Equity, and Inclusion (DEI).** *As an Equal opportunity employer, we wholeheartedly welcome people from all backgrounds irrespective of caste, religion, gender, marital status, sexuality, disability, class or age to be part of our team.* *We believe that everyone's unique experiences and viewpoints make us stronger together.* *Come and be a part of #OneSpace\\*, where your individuality is celebrated and embraced.*