Associate Customer Service Rep

Job description

Job Title Associate Customer Service Rep Location(s) Chennai About Us Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health. Find your future at Revvity  Job Description – Executive or Senior Executive – Customer Care   About us: Revvity is an international developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We have deep experience in our field, having been part of Revvity’s 85-year history, and are excited for our future as a dedicated life sciences & diagnostics business. Our diverse team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health.   Site – India Business Unit - Diagnostic Laboratory Operations   Purpose of the main job Responsible for handling customer care activities – like queries, Feedback & complaints   Main responsibilities • Handling all incoming & outgoing calls with regard to customers queries on samples, pickups, registrations, cancellation & sample collection materials. • Responsible for handling Toll Free services • Support customers with product information, TAT, and other related communication • Create MIS reports to support the management on service performance, Complain register, query resolution matrix and timelines • Analyze the pre analytical information for understand the customer trends, pre-analytical errors etc. • Evaluate customer support system and prepare action plans to improve the customer service department. • Implement Quality Management System for Customer Care department • Ensure all customer service activities support and strengthen the strategic objectives of overall organization • Responsible for ensuring 24/7 customer call management • Inventory management to customers • Shipment to US by coordinating & following up from receive to report.   REQUIRED COMPETENCE   Education – Any Graduate (B.Sc. or M.Sc.) in Life Sciences / Medical Sciences / related disciplines   Required work experience related to position Executive - Fresher or 1-2 years Senior Executive – 4 to 7 Years’ experience in handling Customers in Life              Sciences/Lab services/Hospital     Special requirements / Skills / Attributes Soft Skills, Computer knowledge   Competency Required Strategic Perspective: • Successfully complete individual goals in support of the company strategy • Takes on assignments in different areas of operations • Research a customer issue and make a recommendation to your manager   Market Focus: • Supports critical business processes with operations, supply chain and quality • Takes on assignments that support/integrate with cross functional teams • Key contributor to the success of a business process   Leadership: • Shows leadership tendency on project teams, assignments • Increase personal effectiveness and performance • Ask for stretch assignments   Change Management: • Research/ present new ideas • Continuous Quality improvement