Associate - Digital Process, Digital Competitive Intelligence , Amazon

Job description

The DCI Operations team engages in requirement collection, planning, feasibility analysis, testing, mapping, auditing, analyzing, and reporting to Digital Acceleration (DA) business and program management functions. We enhance services by manually constructing mappings between Amazon products and other databases/web pages, such as online repositories, competitors' websites, social media, etc., until the process is automated, and we provide audit support to ensure accuracy after automation. We provide Digital Businesses with a variety of efficient, dependable, and adaptable services, such as new competitor identification and certification for price/selection monitoring, Marketplace analysis, Lowest Price recommendation, Widest Selection opportunity, Contractual audits, Product Correlation, and Data extraction. This role may involve multilingual tasks including but not limited to translation, content review, and language processing (not limited to Japanese); training will be provided. This role follows a flexible working model, with employees expected to work from the office or remotely based on business needs.Key job responsibilitiesThe Associate must use their computer skills and Language expertise to follow pre-defined Standard-Operating-Procedures (SOP) with accuracy in processing. They must deliver results that meet or exceed expectations and should perform root cause analysis on errors and recommend process improvements to drive efficiency. They should be a team player and be willing to share his/her knowledge. The Associate should generate ad-hoc operational reports, carry out tactical communication to the stakeholders and ensure on-time resolution of tickets.