Associate, Endpoint Application Management, GESS - Global Capability Center

Job description

**Description** **About Alvarez & Marsal** Alvarez & Marsal (A&M) is a global consulting firm with over 10,000 entrepreneurial, action and results-oriented professionals in over 40 countries. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity - are why our people love working at A&M. **The Team** GESS group at A&M provides critical business support to the firm and encompasses a range of functions including Information Technology, Marketing, Information Security, Insight Centre & Knowledge Management, Corporate Real Estate, Human Resources, and Operations. GESS enables A&M’s client service delivery, go-to-market, risk management and growth goals as a strategic partner. **How You Will Contribute** We are seeking an Endpoint Application Management Specialist to own the full lifecycle of application management across the managed endpoint estate. This is a broad, hands-on role spanning application packaging, PMPC configuration, Microsoft Intune deployment, change management, and ongoing automated patching. The successful candidate will be comfortable operating across tooling, process, and quality disciplines — packaging and aligning applications, managing their deployment through Intune, and maintaining the health of the patching estate. This role requires strong attention to detail, a collaborative mindset, and the ability to manage multiple concurrent workstreams with minimal supervision. **Key Responsibilities** - Application Packaging & PMPC Alignment - Package applications in line with organisational standards and deployment requirements, ensuring consistency and quality across the estate - Align custom applications with PMPC configurations and policies, ensuring compatibility and compliance before release - Perform quality assurance testing on all packaged applications prior to deployment, identifying and resolving issues early in the lifecycle - Produce and maintain clear documentation for all packaging activities, configurations, and outcomes to support audit and knowledge sharing. - Intune Deployment & Change Management - Upload and configure applications within Microsoft Intune, ensuring accurate targeting, assignment, and deployment settings - Manage change management processes in line with organisational governance and ITSM frameworks, ensuring all changes are assessed, approved, and communicated appropriately - Coordinate and support user acceptance testing (UAT) activities with business stakeholders, facilitating sign-off ahead of wider deployment - Track and report on deployment outcomes, documenting failures, remediating issues, and maintaining an accurate record of deployment history. - PMPC Patching & Configuration - Onboard and configure applications within the PMPC catalogue, ensuring they are available and correctly presented to end users - Set up and maintain automated ongoing patching schedules, ensuring the estate remains current and secure - Monitor patching activity across the estate, tracking failures and driving timely resolution in collaboration with relevant teams - Maintain accurate records of patch status, failure trends, and remediation actions to support reporting and compliance requirements. **Qualifications** - 1-5 years of experience in application packaging, including familiarity with formats such as MSIX, MSI,etc - Hands-on experience with Microsoft Intune for application management and deployment - Familiarity with PMPC or an equivalent patch and package management platform - Understanding of ITSM-aligned change management processes and how they apply to software deployment - Experience supporting or coordinating UAT activities with business stakeholders - Strong attention to detail with the ability to produce clear technical documentation - Ability to manage multiple concurrent workstreams and prioritise effectively under pressure. **Your journey at A&M** We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person’s unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top-notch training and on-the-job learning opportunities, you can acquire new skills and advance your career. We prioritize your well-being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M. The possibilities are endless for high-performing and passionate professionals.