Associate Fraud and claims operation Reprsentative

Job description

**About this role:** Wells Fargo is seeking an Associate Fraud & Claims Operations Representative **In this role, you will:** - Support and capture all pertinent information from customers about their claims - Conduct research and provide updates on status of new and existing claims - Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim - Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment - Receive direction from team lead and escalate questions and issues to more experienced roles - Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers **Required Qualifications:** - 6+ months of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education