Associate - HR Operations and Onboarding Specialist

Job description

Associate - HR - Operations - CBS - TAL - Learning - Bangalore Requisition Id: 1720842 As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can become. We believe that it's your career and 'It's yours to build' which means potential here is limitless and we'll provide you with motivating and fulfilling experiences throughout your career to help you on the path to becoming your best professional self. The opportunity : Associate-Operations-HR-CBS - TAL - Learning - Bangalore Operations : No Data Available CBS - TAL - Learning : At Talent team, we empower you to have a sense of purpose and opportunities that add value to your overall career experience at EY. The team works together across functions and service lines to build strategic solutions that support our strategy and employer value proposition (EVP). The team partners effectively with the business leaders, providing strategic talent advice to work in an integrated manner, leveraging solutions and best practices. The teams are responsible for enabling the business, driving the engagement of our people locally and bringing our strategy and EVP to life. The team includes workstreams like, Business Partnering, Talent Acquisition, Learning and Development, Mobility, Compensation and benefit and enabling functions like HR systems, Operations, People Data Reporting and Analytics. They also leverage our global strength and scalability to drive HR-related technology, projects and processes that allow EY to deliver against the changing requirements to enable success. The core focus of the team is to ensure an exceptional EY experience lasts a lifetime. Your key responsibilities Technical Excellence Onboarding Experience Associate Rank: Associate Location: Bangalore Experience: 3 years ________________________________________ Role Overview EY India is hiring an Onboarding Experience Associate to support a seamless onboarding journey through strong execution discipline, accurate data tracking, and consistent experience delivery across workstreams. This is a high-execution role combining operations, governance support, and frontline new hire engagement, working with stakeholders across PAN India and engaging with new hires across levels. This role ensures onboarding runs consistently and at scale, while delivering a high-quality, human-centred experience and ensuring gaps and audit findings are tracked and closed effectively. ________________________________________ Key Responsibilities 1. Onboarding Operations Tracking Track onboarding progress across the end-to-end journey (pre joining to first 6 months) Monitor coverage, timelines, and SLA adherence Maintain trackers with real-time updates; highlight gaps 2. Governance Support \& Execution Discipline Manage governance logistics (invites, trackers, MoMs) Maintain action tracker with owners, timelines, and status Drive follow-ups on delays, SLAs, and pending actions Flag risks and execution gaps 3. Audit Tracking \& Closure Track audit findings and action items Maintain logs with owners and timelines Follow up for timely closure and highlight recurring issues 4. MIS \& Reporting Maintain onboarding MIS with high data accuracy Track key metrics: coverage, timeliness, attendance, engagement Prepare reports and dashboards (Excel / Power BI) Highlight data gaps and trends 5. Stakeholder Coordination Coordinate with cross-functional teams across PAN India Ensure timely updates and data inputs Track and follow up on defaulters and delays 6. New Hire Experience Delivery Support new hire orientation (WTEY and related interventions) Conduct tool/system walkthroughs and onboarding sessions Facilitate office tours and Day 1 experience Act as a first point of contact for new hires Ensure a smooth, engaging onboarding experience 7. Brand Ambassadorship Represent EY during onboarding interactions Uphold firm values, culture, and professionalism Deliver a positive first impression ________________________________________ What We're Looking For Knowledge Understanding of onboarding / HR operations / L\&D processes Familiarity with MIS, dashboards, and reporting Exposure to HR systems / LMS / workflows Basic understanding of audit tracking Awareness of AI tools for analysis and reporting ________________________________________ Skills Strong execution and tracking discipline Proficiency in Excel; familiarity with Power BI Ability to manage multiple workflows and follow-ups Strong coordination and communication skills Ability to engage with diverse audiences across levels Working knowledge of AI-enabled tools (e.g., Copilot, ChatGPT) ________________________________________ Attitude \& Mindset Strong teaming orientation across PAN India stakeholders High ownership mindset with focus on closure Growth mindset and learning agility Customer-first approach to new hire experience Attention to detail and discipline Professional presence, positive energy, and resilience ________________________________________ Qualification Graduate/Postgraduate in HR, Analytics, L\&D or related field 3 years of experience in HR operations, onboarding, L\&D, or MIS roles is preferred ________________________________________ Skills and attributes To qualify for the role you must have Qualification PG Diploma in Human Resource Management Certification in Data Analytics Post Graduate Diploma in Management Master of Arts in Psychology Master of Commerce Bachelor of Arts in English Literature Experience Business Intelligence (3 years) Customer Success Management (3 years) HR Operations (4 years) Content Strategy (3 years) What we look for People with the ability to work in a collaborative manner to provide services across multiple client departments while follow