Associate Lead Technical Services - EV

Job description

**Position description:** Sustain and Improve after sales technical support for Electric Vehicles by owning Vehicle Performance Satisfactory (VPS) metric for their zones. **About TVS / Who are we?** TVS Motor Company is a reputed two and three-wheeler manufacturer globally, championing progress through Sustainable Mobility with four state-of-the-art manufacturing facilities in Hosur, Mysuru and Nalagarh in India and Karawang in Indonesia. Rooted in our 100-year legacy of Trust, Value, and Passion for Customers and Exactness, we take pride in making internationally aspirational products of the highest quality through innovative and sustainable processes. We are the only two-wheeler company to have received the prestigious Deming Prize. Our products lead in their respective categories in the J.D. Power IQS and APEAL surveys. We have been ranked No. 1 Company in /the J.D. Power Customer Service Satisfaction Survey for consecutive four years. Our group company Norton Motorcycles, based in the United Kingdom, is one of the most emotive motorcycle brands in the world. Our subsidiaries in the personal e-mobility space, Swiss E-Mobility Group (SEMG) and EGO Movement have a leading position in the e-bike market in Switzerland. TVS Motor Company endeavours to deliver the most superior customer experience across 80 countries in which we operate. For more information, please visit www.tvsmotor.com. **Job Title / Role: Associate Lead - Technical Services - EV** **Location: Bengaluru** , Karnataka **Education Qualification: Full Time B.E / B.Tech** - preferably in Electrical, Applied Electronics, Automobile **Required Experience: 3 to 8** Years of experience, with atleast 3 years of experience in **EV** **Key Skills:** - Product awareness and service - Automotive fundamentals - Communication and interpersonal skills - Problem solving and emotional intelligence - Customer centricity - Information systems **Role Description** - Ensure all critical EV product problems in the Zone get addressed within SLA by aiding area team technically. - Improve First time right through correct diagnosis by usage of special tools and diagnostic tools at dealership - Execute critical M1, M2, M3 actions for the zone by leveraging dealer support and Daily report circulation to applicable dealers - Ensure awareness of latest technical solutions and procedures across the zone through continuous awareness camps and OJTS. - Provide product feedback regularly to HO team and QAD to improve product quality. - Support area team and enable them to solve critical warranty issues. - Develop troubleshooting procedure & service standards required for EV and associated infrastructure in their respective zone. - Deploy M2/M3 technical update initiatives at all dealers - Participate and assist in executing CUFT and AFT of future mobility products for their region and sharing competition feedback on regular interval to HO - Review of low VPS dealers with ASM/NSM (monthly) Zone wise bottom VPS dealers **Managing points (Key KPI/KRA’s)** - EV Service VPS & FTR for their zone - M2 / M3 action implementation at dealer level tracking - Quality PPFR Incident raised Vs Parts dispatch to HO status Tracker - Received % of PPFR parts from field