Associate-Operations-Backoffice

Job description

**Job Description: Desirable Skills** - Ability to read and comprehend English language in clear and precise manner - Reasoning Skills - Problem Solving - Eye for detail **Technical Skills** - Good computer navigation skills - Typing speed of 25 Words per Minute with 95% Accuracy - Basic knowledge of Microsoft Office, Outlook and Excel **Process Specific Skills** - Candidate should preferably have knowledge of Group Insurance - Ability to navigate multiple systems and applications - Ability to produce high quality outcomes in a highly productive environment - Responsibilities: • Delivers routine work independently, in accordance with established procedures and guidelines, in a timely manner and meets deadlines appropriately - Makes routine & non-routine decisions under close supervision, applying limited discretion within role except for matters of significance - Provides customer service to internal/external stakeholders, demonstrates flexibility and responsiveness to meet customer needs on routine work independently - Reviews and provides specific information to questions/concerns from internal/external stakeholders by applying core knowledge obtained for the role - Processes basic projects for eligibility management, such as open enrollments, amendments, billing mode changes, setting up new billing locations, acquisitions and rehires - Applies policy provisions for effective dates, evidence of insurability and other pertinent information to determine necessary changes - Reviews and enters all member level eligibility information into the appropriate system(s) including changes, additions and deletions - Processes all member changes affecting billing including age change reductions, COBRA administration and terminations - Maintains accurate member records by verifying dates, names, salary figures and other information provided by groups - Calculates effective dates of new members - Qualifications: • Bachelor’s degree and Computer literacy - Candidates with relevant business experience (Insurance) will be preferred