Associate, Operations

Job description

About the Role: Grade Level (for internal use): 08 The Team:  The S&P Global Customer Excellence group is looking for a highly skilled team player to join our project team focused on Third Party Risk Management. The successful candidate will collaborate with product, solutions, and engineering teams to ensure the successful delivery of customer onboarding implementations for S&P Global's KYC services.   The Impact:   Customer Excellence interacts with, our customers regularly and serve as a crucial link between our customers and internal stakeholders. They are the face of S&P Global therefore the impression they leave on our customers is crucial. S&P Global is a customer-centric organization and we pride ourselves in the exceptional service this team provides.    What’s in it for you:   • This role offers incredible growth opportunities where successful candidates will have the opportunity to lead and manage projects to deliver exceptional services to our customers.  • The successful candidate will have an opportunity to work with large global organizations and other financial institutions.     Responsibilities:   This role involves managing large project implementations, requiring a high degree of client service effort and customization.  • Experience in KYC Onboarding and Remediation (Full Review, Risk Assessment), Outreach to clients, and Screening (Alert disposition on entitles and related parties) with a demonstrated track record supporting international clients.   • Must have detailed understanding of each entity types e.g., NBFI, Corporations, General Partner, Limited Partner, Limited Liability Company (LLC), Trust, Fund, Special Purpose Vehicle, Bank etc.   • Good knowledge of various agreements and how to find relevant information from the agreements – LLC agreement, Private Placement Memorandum, Limited Partnership, etc.   • Ability to work on complex entity structures globally.  • Must have knowledge and experience to extract relevant information from the public domain.  • Must have exposure to various KYC/Screening tools such as Quantified, Accuity, World Check, Lexis Nexis, etc.  • Review and disposition of Alerts generated through the screening of the clients and other relationships  • Good analytical and problem-solving skills.   • Manage priority items and ensure timely escalations of key risks/issues to management.  • Identify and execute process improvements, provide guidance, and support key process and technology initiatives to the business.  • Ensure that Quality and Productivity standards are adhered to.  • Liaise with internal departments to ensure work gets completed in time.  • Get trained on the any regulatory and compliance requirement, other process changes in KYC/Screening.  • Keep informed of any changes to processes and procedures, policy change and ensure open verbal dialogue with colleagues across locations.  • Maintain compliance with confidentiality in handling client sensitive information.  • Strong Knowledge of  MS Office applications, especially Excel  • Must have excellent communication skills.  • Must be willing to work flexible shift (both UK and US).  • Able to become part of Quality Assurance team within 6 months of joining  What We’re Looking For