Associate | Order to cash | Bengaluru | ETP as a Service/ Operate

Job description

**Responsibilities** · Records client payments in appropriate accounts, identifies and resolves payment discrepancies and answers internal customer's inquiries · Account for the amount collected from the customers in the appropriate accounts on a timely basis and with 100% accuracy · Reconcile the customer accounts and bank accounts to ensure there are no open items in customer accounts and zero unapplied cash · Responsible for overseeing collection activities of all the active customers · Manage Collection processes, provide early-stage customer service and, where necessary, raise cases involving customer disputes · Ensure performance measures are met or exceeded · Achieve Cash Collections and Past Due Target on a monthly basis · Download daily bank statements and ensure cash is appropriately applied to customer accounts · Manage the aging of unapplied cash and resolve within a timely manner · Generate reporting as necessary (i.e., unapplied cash, etc.) · Participate in ad hoc projects as required · Continuously seek out and support process improvement initiatives · Ensure compliance to applicable policies, guidelines, and regulations **Requirements** · Graduate / Postgraduate / Master's Degree in Commerce / Finance · Fluent in English, both verbal and written communication skills would be mandatory · Working experience within a shared services environment · Willing to work in rotational shifts · 0 - 2 years of experience required with Cash Applications \& Collections experience · Excellent communication and interpersonal skills with a customer service focus · Demonstrates initiative, is conscientious, detail oriented and provides complete follow-through on areas of responsibility · Positive attitude and a strong team player