Associate Principal Engineer, ServiceNow(CMDB,ITOM,ITSM)

Job description

Company Description We're Nagarro. We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in. Job Description REQUIREMENTS: • Experience: 9+years • Strong experience in ServiceNow ITSM, ITOM, CMDB, Service Mapping, and Integrations • Hands-on experience in designing and implementing ServiceNow integrations • Strong understanding of ServiceNow platform architecture and best practices • Experience in implementing and supporting ITSM and ITOM solutions • Experience in CMDB management and Service Mapping implementation • Experience in other ServiceNow modules such as SPM, GRC, or HRSD • ITIL knowledge is preferred • ServiceNow certification in any module is preferred • Ability to understand business requirements and translate them into technical solutions • Experience in developing technical solutions and performing integration testing • Strong problem-solving, communication, and stakeholder management skills • Ability to work effectively in a global delivery environment RESPONSIBILITIES: • Work with the ServiceNow team to implement ServiceNow solutions across global locations • Provide technical expertise in ServiceNow ITSM and ITOM modules • Design, develop, and implement ServiceNow integrations with enterprise applications • Understand business needs and align them with standardized processes and solution design • Prepare technical specifications and implementation documents • Develop and implement technical solutions on the ServiceNow platform • Configure and customize ServiceNow applications based on business requirements • Support CMDB implementation, maintenance, and optimization activities • Implement and support Service Mapping solutions • Perform component integration testing and ensure quality delivery • Collaborate with cross-functional teams to ensure successful project delivery • Troubleshoot and resolve technical issues on the ServiceNow platform • Ensure adherence to ServiceNow best practices and continuous improvement initiatives • Participate in design reviews, code reviews, and provide technical recommendations Qualifications Bachelor’s or master’s degree in computer science, Information Technology, or a related field