Associate Project Manager and Scrum Master

Job description

Associate Project Manager- Scrum master-5B Area(s) of responsibility Program manager-Scrum master Required Skills \& Experience 7--9 years of experience in AMS / Managed Services Delivery Proven experience in leading AMS engagements (support enhancements) Strong understanding of ITIL processes (Incident, Problem, Change Management) Experience with SLA/KPI management and governance frameworks Hands-on experience in ticket management tools (ServiceNow, Jira, Remedy) Experience working as Scrum Master / Project Manager in Agile environments Strong analytical skills for KPI tracking and service optimization Preferred Skills Certification in Scrum (CSM/PSM) or PMP/Prince2 Experience in automation and ticket reduction initiatives Experience Level Mid Level