Associate Project Manager- Scrum master-5B

Job description

Country/Region: IN Requisition ID: 36593 Work Model: Position Type: Salary Range: Location: INDIA - NOIDA- BIRLASOFT OFFICE # **Title:** **Associate Project Manager- Scrum master-5B** Description: ## **Area(s) of responsibility** **Program manager-Scrum master** **Required Skills & Experience** - **7–9 years of experience** in AMS / Managed Services Delivery - Proven experience in **leading AMS engagements (support + enhancements)** - Strong understanding of **ITIL processes (Incident, Problem, Change Management)** - Experience with **SLA/KPI management and governance frameworks** - Hands-on experience in **ticket management tools (ServiceNow, Jira, Remedy)** - Experience working as **Scrum Master / Project Manager in Agile environments** - Strong analytical skills for **KPI tracking and service optimization** **Preferred Skills** - Certification in **Scrum (CSM/PSM) or PMP/Prince2** - Experience in **automation and ticket reduction initiatives**