Associate Relationship Manager - Affordable Mortgages

Job description

**Job Requirements** **Role/ Job Title:** Associate Relationship Manager-Affordable HL **Function/ Department:** Affordable Mortgage Loans **Job Purpose:** 'To deliver a high-quality client service and customer retention. Enhance product sales and new client acquisition. **Roles & Responsibilities:** '•    Identify new market opportunities and proactively work towards customer acquisition and lead generation through localized initiatives such as canopy activities, leaflet distribution, cold calling, and similar engagement efforts. •    Service leads generated through front-line sales, cross-sell initiatives, or other internal/external channels, ensuring timely and effective follow-ups. •    Achieve individual performance targets related to income generation, product sales, and onboarding of new clients, as per the agreed objectives. •    Manage the end-to-end customer journey from login to disbursement, including documentation, counselling, fulfilment, and continuous handholding throughout the sanction and disbursal process. •    Ensure customers do not turn into non-starters, including proactive support to collections teams in recovering EMIs in case of payment defaults. •    Develop strong market relationships by actively engaging with local builders, business communities, and exploring new channel partners to expand outreach and visibility. **Secondary Responsibilities:** '•    Deliver exceptional client service and focus on customer retention by building and nurturing strong relationships, thereby supporting product sales and driving new client acquisition. **Qualifications:** Graduate **Years of Experience:** 0-2 years