Associate Specialist, Administrative Support

Job description

Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work. We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change. At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally. We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust. **Job Description - Associate Specialist Single Order Desk Management** **Job Title: Associate Specialist** manages: none reports to: Manager Single Order Desk Management represented by: Associate Specialist represents: Associate Specialist **Job Objective** As a Specialist Single Order Desk Management, you serve as a central unit in our operational business. You play a key role in ensuring that the entire process - from client request, talent management, and hiring through to monthly billing - runs efficiently, precisely, and smoothly. **Key Performance Indicator (KPI)** - Number of forwarded requests - Number of requests recorded in GFO - Number of published job postings - Number of profiles created - 100% accuracy in processing submitted tasks - Reliable adherence to deadlines and agreed upon SLAs   **Responsibilities and Main Tasks** Order & VMS Management - Centralized receipt and qualification of customer requirements (VMS, email) - Responsibility for data quality in order lists and the GFO system - Strategic management of request distribution to internal branches to ensure delivery rates **Recruiting**: - Create and publish job postings - Proactively request and follow up on missing CVs and handle the rejection process professionally - Recording of talents in G-FO - Creation of meaningful standard and customer-specific profiles **Talent management** - Verification of the branch profiles for accuracy and completeness - Profile presentation to the client via VMS or email, including all necessary documents **Administrative tasks** - Master data maintenance in SAP (sales documents, items, deployments, order references) - Obtaining, reconciling, and verifying employee time records - Reconciliation and Filling reports and lists **Decision-making Authorities and Powers of Attorney** Power of Attorney: none Customer-related: none Employee-related (MiK): none Internal: Within the scope of internal processes Signature: none **Job Evaluation** Hay grade 12 (grading system) **Requirements Profile** Education: Commercial/technical education or university degree Job  Experience: At least 5 years of professional experience in a comparable field of work Technical Competence: google workforce, Salesforce and SAP, VMS **Core Requirements:** - You are fluent in English (C1/C2 level). - You have an eye for detail and maintain high quality standards, especially when handling sensitive data and legal contracts - You are a self-starter who takes ownership of tasks and follows up reliably on deadlines - You are comfortable working with google, Salesforce, and ideally have experience with SAP and VMS platforms - Availability during CET 08:30AM-05:30PM (12PM-5PM IST) office hours and flexibility during daylight saving changes Aligned with central European Time for seamless daily collaboration **This job description reflects the current situation. Changes to the scope of duties due to operational and/or organizational requirements are expressly reserved.** Is this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.