Associate Specialist, Mid Office Payroll

Job description

**Key Responsibilities** Client Configuration & Optimization (Osmose) Manage and improve client settings within the Osmose system. Support Consultants, Account Managers, or Process Managers in creating and linking complex payroll rules. Optimize administrative processes, including contract management, HR templates, time-clock imports, and Vendor Management Systems (e.g., Pixid). Conduct weekly operational reviews and monthly post-payroll audits with agencies to ensure data quality. **Talent File Management** Follow up with Talents to secure and validate registrations in Osmose. Monitor medical fitness compliance (scheduling exams, updating files, and tracking summons). Ensure the timely renewal of professional certifications (CACES), authorizations, and residence permits. Generate risk assessment reports and mandatory monthly editions. **Contract Management** Draft and issue temporary work contracts (CTT) and assignment contracts (CMD). Manage framework contracts ("contrats chapeaux") and specific assignment letters for CDII (Permanent-Interim) contracts. Ensure all contracts are systematically signed. **Payroll Processing & Expenses** Collect all timesheets and variable payroll data (absences, bonuses, etc.) from teams, clients, or Time & Attendance (GTA) tools. Enter and audit timesheets in Osmose for compliance. Manage weekly follow-ups for missing supporting documentation. Process downpayments (advances) within established deadlines. Audit and reintegrate professional expenses in accordance with URSSAF regulations. **Support & Dispute Resolution** Staff the dedicated telephone hotline for client and Talent inquiries/claims. Monitor contracts without defined end-dates and resolve anomalies. Manage the recovery of overdue invoices (excluding commercial disputes). Identify and flag overpayments for recovery. Handle administrative processing of wage garnishments and absence justifications. **Digital Transformation** Promote and encourage the use of digital solutions (Client Portal, Youplan, Talent App, e-invoicing, and digital pay slips). **Key Skills & Competencies** Good experience of working with data, preferably in Microsoft Office (Excel, Word) and Google Suite products (Gmail, Google Sheets including VLOOKUP and basic formulas, shared drives) Excel or Google sheets. Strong process ownership and accountability to drive positive outcomes for self Ability to work under tight deadlines well skilled at multi-tasking Ability to respond to customer needs with speed and accuracy with strong focus on customer service excellence. Troubleshoot, identify and report any potential identified issues. Ability to multi-task and deliver with excellence is an essential requirement of the role. Willingness and eagerness to learn; is curious and demonstrates adaptability to accommodate process priorities. Strong written and verbal communication skills. You should be comfortable to reach out to colleagues, supervisors or stakeholders, can explain clearly what the key messages are and deliver business solutions accordingly. Prior experience of working in salesforce tools is an added advantage. Payroll & Billing: Strong understanding of payroll mechanisms and anomaly detection. IT Systems: High comfort level with business software (Osmose), VMS platforms (Pixid, Fieldglass), and automation tools (RPA). **Education & Other Qualifications (Required and Preferred):** Bachelors degree in commerce Minimum of 3-4 years of experience in administration / financial accounting / similar work profile Prior experience of working on in timesheet and payrolling is a must