Associate Specialist

Job description

**Role & responsibilities** : - For both standard and complex billing ensure all client invoices are produced accurately. - Responsible for ensuring all invoices are dispatched to clients in a timely manner in accordance with the *contract* - Responsible for timely resolution of queries within any agreed SLAs *& KPI’s* - Develop, maintain and promote good relationships with the business lines at all levels whilst ensuring processes are communicated adequately and appropriately - Ad-hoc reporting duties, and financial analysis, via systems for use both internally and externally - Assisting in the conversion of clients use of e-billing solution - Checking client invoicing format and address requirements - Responsible for accurate and timely reconciliations of self-billing accounts and inter-company accounts - Adopt & demonstrate the company’s core values in the delivery of a customer-focused service in line with the FSSC vision statement - Ensure a culture of effective working relationships, close collaboration and communication is developed and maintained across all finance teams. - Handle customer complaints in line with the company complaints policy - Contact clients, using both written and verbal communication, to obtain missing remittances - Testing- Pro-Actively support when testing of new process/ software is required - On-boarding of new clients- Support the onboarding process of new clients ensuring all client set-ups are correct and in line with the company procedures - To generate sales invoices and print in line with the Billing Calendar - Identify opportunities for process, product and service improvement, following agreed CI methodology. Contribute to improvement projects as requested by management - Actively support the Finance team goal to deliver world class customer service as set out in the FSSC customer service charter. **Customer Service** - Maintain a clear understanding of your customers’ requirements - Adopt a positive and friendly attitude - Give customers a positive impression of the organisation - Do the job in a reliable way (only promise what you can deliver and deliver what you have promised) - Be a honest, fair and a team player - Understand and adapt to your audience