Associate / Sr Associate Operation

Job description

**Operations Associate/ Sr Associate Telematics & Fuel Solutions** **Role Summary** We are looking for an **execution-focused Operations Executive** to manage backend operations for our **GPS/Telematics (AIS & Non-AIS) and Fuel Card** products. The role will involve end-to-end operational ownership across **order processing, documentation, device/card activation, installation coordination, issue resolution, reconciliation and MIS**, while ensuring high SLA adherence and a seamless customer experience. **Key Responsibilities** **GPS / Telematics Operations** - Manage end-to-end backend operations for **AIS & Non-AIS GPS devices**. - Coordinate with installation partners, field teams and customers for timely GPS installation and activation. - Ensure accurate mapping of **Customer Vehicle Device SIM** in backend systems. - Track device activation, online status, installation, replacement and re-installation. - Coordinate with technical teams to resolve device, SIM, connectivity and data-transmission issues. - Support AIS documentation and compliance-related operational processes. **Fuel Card Operations** - Manage **Fuel Card issuance, activation, replacement and closure**. - Validate customer and vehicle details and ensure accurate card-to-vehicle mapping. - Coordinate with internal teams and fuel/card partners for activation and service requests. - Resolve card-related issues including declined transactions, blocking/unblocking, replacement and transaction disputes. - Support transaction reconciliation and identify operational discrepancies. **Backend Operations & MIS** - Manage daily operational queues and ensure cases are closed within defined **TAT/SLA**. - Track ageing cases, proactively follow up and escalate unresolved issues. - Maintain accurate operational records and prepare **daily/weekly MIS**. - Perform reconciliation across internal systems and partner reports. - Identify operational gaps and support process improvements and automation. **Stakeholder & Vendor Management** - Coordinate with **Sales, Customer Support, Installation Partners and Vendors**. - Monitor vendor performance against agreed SLAs. - Drive operational issues to closure with clear ownership and follow-ups. **Required Skills & Qualifications** - Graduate in any discipline with **1–4 years of experience** in backend operations - Experience in **GPS/Telematics, Fleet Management, Logistics, Automotive, Fuel Cards, FASTag or IoT** will be preferred. - Working knowledge of **MS Excel / Google Sheets**. - Ability to manage multiple operational tasks in a **fast-paced, high-volume environment**. **Key Performance Indicators** **SLA & TAT Adherence | GPS Activation & Installation | Fuel Card Activation | Case Resolution | Data Accuracy | Reconciliation Accuracy | Vendor Performance | Ageing Management | MIS Accuracy & Timeliness**