Associate Staff Engineer (Microsoft Dynamics 365)

Job description

Company Description We're Nagarro. We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at a scale — across all devices and digital mediums, and our people exist everywhere in the world (18500+ experts across 40 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in! Job Description Requirements • Experience : 4+ years • Strong hands-on experience implementing and supporting Microsoft Dynamics 365 Finance & Operations / Supply Chain Management (SCM) or AX 2012. • Strong expertise in Dynamics 365 SCM modules, including Inventory Management, Warehouse Management, Procurement & Sourcing, Production Control, Master Planning, and Transportation Management. • Proven experience leading end-to-end D365 SCM implementation projects from discovery through go-live and hypercare. • Strong understanding of supply chain business processes including Procure-to-Pay (P2P), Order-to-Cash (O2C), Plan-to-Produce, inventory control, warehouse operations, and production planning. • Experience conducting business requirements gathering, fit-gap analysis, solution design workshops, and functional consulting engagements. • Expertise in configuring D365 SCM modules to meet complex business requirements and industry best practices. • Experience creating Functional Design Documents (FDDs), business process documentation, test scenarios, user guides, and training materials. • Strong knowledge of User Acceptance Testing (UAT), system integration testing, regression testing, and production deployments. • Experience providing L2/L3 functional support, troubleshooting complex production issues, and performing root cause analysis (RCA). • Familiarity with ITIL-based support processes and managing incidents, problems, and change requests within SLA-driven environments. • Experience using ITSM and project management tools such as Azure DevOps, Jira, or ServiceNow. • Knowledge of Microsoft Dynamics 365 release wave updates, hotfixes, and impact assessments. • Ability to collaborate effectively with technical consultants, developers, architects, and business stakeholders. • Strong analytical, problem-solving, stakeholder management, communication, and documentation skills. • Microsoft MB-330 (Dynamics 365 Supply Chain Management) certification is preferred. Responsibilities • Lead full lifecycle Microsoft Dynamics 365 SCM implementation projects from discovery, design, configuration, testing, deployment, and post-go-live support. • Conduct business process assessments, requirements gathering sessions, fit-gap analysis, and solution design workshops with client stakeholders. • Configure and implement Dynamics 365 SCM modules including Inventory Management, Procurement & Sourcing, Warehouse Management, Production Control, Master Planning, and related supply chain capabilities. • Prepare functional design documents, process flows, configuration documentation, test scripts, and end-user training materials. • Collaborate with technical teams to translate business requirements into scalable technical solutions and integrations. • Support System Integration Testing (SIT), User Acceptance Testing (UAT), deployment planning, and hypercare activities. • Deliver end-user training sessions and provide knowledge transfer to business users and support teams. • Act as the functional escalation point for L2/L3 production support and resolve complex supply chain application issues. • Perform root cause analysis for recurring incidents and recommend long-term configuration or process improvements. • Manage incidents, service requests, enhancements, and change requests while ensuring SLA compliance. • Evaluate Microsoft Dynamics 365 release updates and hotfixes, assess business impact, and coordinate regression testing activities. • Identify opportunities for process optimization and continuous improvement across supported supply chain functions. • Maintain comprehensive functional documentation, knowledge repositories, runbooks, and support artifacts. • Mentor junior consultants and provide functional guidance throughout implementation and support engagements. • Work closely with business stakeholders, project managers, architects, and cross-functional teams to ensure successful project delivery and high customer satisfaction. Qualifications Bachelor’s or master’s degree in computer science, Information Technology, or a related field.