Associate — Tutor Success Operation

Job description

**About the role** Cuemath is a global math learning platform on a mission to make every child MathFit. We work with 4000+ tutors teaching across 80+ countries. Our Tutor Success team is the backbone of this mission - ensuring every tutor delivers world-class learning experiences. Their quality, their training, and how they feel about being part of this community is what decides whether a child actually learns. This role sits at the centre of that. You will run the day-to-day operations of the cohort of the tutor community - keeping training on track, keeping quality tight, keeping sentiment healthy, and working alongside 8–10 mentors who are on the ground with tutors every day. It is a hands-on execution role for someone who likes owning the machinery, not just the plan. **What you will own** - **Community operations** — run the daily engine: tasks, trackers, escalations, follow-ups. Nothing falls through. - **Community sentiment** — stay close to how tutors are feeling, spot dips early, and act before they become churn. - **Training delivery** — plan and get trainings done end-to-end: scheduling, attendance, completion, follow-through. - **Quality** — track teaching quality against our rubrics, flag what is slipping, and drive the correction. - **Mentor coordination** — work with a pool of 8–10 mentors: brief them, align them, unblock them, hold the follow-up. - **Reporting** — keep clean weekly numbers on training completion, quality, and community health. **Must-haves** - **Math background** — this is a math company. Graduation in Math, Engineering, or a STEM discipline with strong math. - **Knows K–12 math in and out** — able to sit in a class, read a lesson, and judge whether the math was taught right. - **Training experience** — has planned and delivered training programs, not just attended them. - **Operations experience at scale** — has run day-to-day operations for large groups, with the discipline that comes with it. - **Experience managing people** — has managed or coordinated a team, a mentor pool, or a large set of stakeholders. - **Community management** — has managed a community of tutors or teachers. *Customer success or customer support experience also counts, provided the math, training and operations experience is in place.* - **Communication and interpersonal skills** — clear in writing and on a call, warm with people, firm when it matters. **Good to have** - Ed-tech experience - Experience working with teachers, coaches, or gig-based communities - Hands-on with AI, dashboards, and basic data analysis