Asst Facility Manager - Technical

Job description

JLL empowers you to shape a brighter way.   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    As a JLL Assistant Facilities Manager working at Gartner Center of Excellence, you will be supporting the Regional Facilities Manager to create and maintain a thriving and inspiring workplace, promoting an extraordinary user experience that enables a positive workplace environment, fosters creativity and collaboration, and reflects the business culture and values.    Managing a small team, you will lead and inspire them to drive the day to day site operations, offering excellence in workplace services putting the people at the center and managing them in an efficient and effective way. You will proactively seek out initiatives and opportunities to improve and to deliver operational efficiency.     What you can expect from us   You’ll join an entrepreneurial, international and inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.  Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We’ll offer you a competitive salary and benefits package.   Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you.  Career opportunities, growth within the team or other projects    Hospitality  • Provide superior customer service to exceed onsite client/ stakeholder’s expectations  • Have excellent attention to detail to go over and beyond, delivering outstanding service   • Foster associates’ engagement through proposing and implementing activities such as wellness programs, sustainability initiatives, internal events and other actions aimed at creating a positive and engaging workplace environment  • With the support of the local Facilities team, provide general support for events organized by the client in the workplace, including room booking, meet & greet, guest registry, help receiving and arranging caterings, arranging room setup and hiring tidy up after events where necessary  • Actively follow new starter procedures to ensure all new hires feel welcome, meeting and greeting them and making sure workstations, access badge and all necessary equipment are up and ready on day one.  • Ensure an image of service excellence within the team, keeping a positive attitude and always with a smile  • Keep reception and central services areas and all facilities in general, looking and feeling pleasant, neat and presentable.  • Own and manage hospitality services onsite.   • Support the Facilities Team with ad-hoc catering requests  • Follow up on the management of associate´s requests via any ticketing system in place  • Keep satisfaction metrics to measure and improve where necessary    Leadership  • Provide guidance, direction, motivation and leadership to the Front of House team in a goal-oriented manner  • Manage the team´s goal settings and conduct performance reviews       Site operations  • With the support of the regional Facilities Manager, direct the “orchestra” of a busy workplace in a harmonic, smooth and seamlessly way  • Ensure planned preventative and reactive maintenance works & repairs are completed as per agreed SLAs and KPIs  • Update layout and occupancy records accordingly   • Support regional FM with fit out works, churns and projects around the office   • Raise and resolve problems associated with all workplace services including but not limited to housekeeping, maintenance, food & beverage services, parking, security, meeting/ conference rooms, fixtures and equipment  • Keep room set up standards   • Manage and follow up on snagging log  • Seek ways to constantly improve operational standards       Contractor/vendor management & procurement   • Act as main interface between the onsite hard and soft services contracts and the Facilities Manager. This may include PPM and reactive maintenance, fire protection, housekeeping, pest control, food, beverage and hospitality, couriers, utilities, horticulture and other contractors  • Monitor contractor performance against SLA's and KPI's  • Place and manage orders: stationery, coffee, kitchen supplies and others. Ensure all supply orders are placed in a timely manner and comply with all sourcing directives  • Assist with service charge budget preparation  • Continuously evaluate and manage the relationships with contractors and suppliers, ensuring excellence and value are delivered       Health & Safety  • Ensure all activities are carried out in accordance with Health & Safety policies  • Conduct regular walk-aroun