Audit Manager-CA

Job description

**Position**:- Chief Manager **Department**:- Operations **Office Location**:- Goregaon East, IT Park **Education**:- Qualified CA **Experience**:-2+ Years Post Qualification **Key Responsibilities** **Quality Assurance & Internal Audits** **- Conduct independent quality reviews and internal audits of Policy Servicing processes to assess adherence to regulatory, operational, and internal control requirements.** **- Identify process gaps, control weaknesses, operational risks, and areas of non-compliance.** **- Perform root cause analysis and recommend corrective and preventive actions.** **- Monitor implementation and closure of audit and quality observations.** **- Develop and enhance quality monitoring frameworks, audit checklists, and control mechanisms.** **Audit Governance & SPOC Responsibilities** **- Act as the single point of contact (SPOC) for Internal Audit, External Audit, Compliance Reviews, Risk Assessments, Regulatory Inspections, and Management Reviews.** **- Coordinate audit requirements, evidence submission, stakeholder discussions, and response preparation.** **- Maintain audit trackers and ensure timely closure of all observations.** **- Support management with audit updates, risk assessments, and governance reporting.** **Process Re-engineering & Continuous Improvement** **- Evaluate end-to-end Policy Servicing processes and identify opportunities for simplification, standardization, automation, and control enhancement.** **- Drive process re-engineering initiatives to improve efficiency, customer experience, quality, and turnaround times.** **- Design preventive and detective controls to strengthen operational risk management.** **- Promote a culture of continuous improvement through data-driven analysis and process reviews.** **Strategic Initiatives & Business Excellence** **- Contribute to strategic Policy Servicing initiatives focused on operational excellence, digitization, automation, and customer-centric servicing.** **- Support implementation of new processes, controls, and transformation initiatives.** **- Participate in cross-functional projects as a Policy Servicing representative, providing process expertise and governance oversight.** **- Assist in assessing business impact, operational risks, and control requirements for new initiatives.**