Automation Tools SME -Nexthink

Job description

**Role: Automation Tools SME** **Location: Bangalore** **Experience: 6+ years** **Mandatory Technical Skills** - **Nexthink** (Experience Scoring, Campaigns, Dashboards, Integrations) - **BeyondTrust** **/ Bomgar** (Remote Support, Privileged Remote Access) - Windows Endpoints (Windows 10 / Windows 11) - ITSM integration (ServiceNow or equivalent) - Strong troubleshooting and analytical skills **Preferred /** **Good** ‑ **to** ‑ **Have** **Skills** - Microsoft Intune, SCCM, Co‑Management - Digital Experience Monitoring (DEM / DEX tools) - PowerShell and automation scripting - Endpoint Security (Defender, EDR) - Manufacturing / Factory IT exposure - Microsoft 365 and Entra ID integration **Key Responsibilitie** **sEUC Tools Architecture & Strateg** - yOwn the **architecture, standards, and technical roadma** p for EUC tool - sAlign tooling strategy with **Digital Workplace, Manufacturing IT, and Cyber Security principle** s - .Evaluate, design, and onboard EUC tools with a focus on **business value, scalability, and securit** y **. Nexthink Digital Employee Experience (Primary Responsibilit** - y) Design and opera **te Nexthink architect** ure (Collectors, Engines, Portal, Campaign - s).Crea **te r** e **al‑t** i **me dashboards and experience sco** res to monit - or:Endpoint performa - nceLogin and application experie - nceStability issues impacting production and engineering us - ersDevel **op Nexthink campai** gns f - or:Proactive remediat - ionAutomated fi - xesUser engagement and notificati - onsIntegrate Nexthink wi **th ITSM platforms (ServiceNow or equivale** n **t). BeyondT** r **ust / Bomgar Secure Remote Sup** - portImplement and man **age BeyondT** r **ust (Bom** gar) for secure remote support at si - tes.Config - ure:Secure session access (attended/unatten - ded)Jump cli - entsCredential injec - tionSession recording and audit - logsEna **ble secure vendor** **and t** h **ird‑p** a **rty ac** cess in compliance with security polic **ies.Proactive, Preventive &** a **mp; Automa** t **ion‑F** i **rst Operat** - ions D **rive** s **hift** ‑ **left operations and preventive maintenance m** o - dels.Leverage EUC telemetry and automatio - n to:Reduce incident vo - lumesImprove Mean Time to Resolution ( - MTTR)Improve Service Desk effic - iencyPartner with Service Desk and Field Support teams to ex **pand** **self‑he** a **ling capabil** i **ties. Integration with EUC & Security Eco** - systemIntegrate EUC tools - with:Intune / SCCM / Co‑Mana - gementMicrosoft Defender / EDR pla - tformsEntra ID (Azu - re AD)AVD / VDI where appl - icableEnsure alignment **with Zero Trust security archit** e **cture. Governance, Risk & Com** - plianceEnsure adhere - nce to:internal security and IT p - oliciesData privacy and audit requi - rementsMa **intain logs, reports, and e** vidence for audits and compliance r - eviews.Particip **ate in risk assessments and control val** idation related to EUC **tools.Vendor, Stakeholder & Knowledge Man** - agement **Act as te** c **hnical inter** f **ace to tool** v - endors.Support license optimization, renewals, and cost gove - rnance.Create and ma - intain:Architecture do - cumentsSOPs / r - unbooksKT and reverse‑KT ma - terialsEnsure tool knowle **dge is industrialized** a **nd not** **person‑de** p endent.