AVC:Unit Manager Acquisition Channel-Domestic & NRI

Job description

Job Description - -------------- **About Axis Virtual Centre:** Axis Virtual Centre engages with the Axis Bank customers and prospects, virtually, through digital media to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. The Axis Virtual Centre supports the respective Line of Business to achieve and exceed dial targets through effective use of communication skills and envisages to provide a differential customer experience. **About the Role:** The Unit Manager manages an outbound team (on partner payrolls) across various Banking products. The Unit Manager manages around 150 member team with the support of 9 to 10 Team Leaders and is responsible for driving sales, productivity, increasing cross-sell, reducing cost to income and increasing profitability and growth of the channel. **Key Responsibilities:** * Supervise a team of 150+ strong tele callers who will be engaged in selling of products to existing customers of the bank. * Manage a team of Virtual Relationship Managers - Credit Card - Acquisition. * Develop and implement effective sales strategy to achieve business objectives. * Analyze business numbers to identify opportunities and gaps for corrective actions. * Ensure delivery of the sales targets assigned for the respective line of business. * Improve existing processes to enhance productivity and overall performance of the team. * Guide, coach and motivate teams across locations for improved performance **Qualifications:** Optimal qualification for success on the job is: * Post Graduate from recognized university with more than 6 years of relevant experience. **Role Proficiencies:** For successful execution of the job, the candidate should possess the following: * Sound knowledge of retail banking products and process. * Knowledge of digital banking channels like, Internet Banking, Mobile App. * Leadership skills, Inter personal skills, Analytical skills. *#ComeAsYouAre We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply*