AVP Control and Governance

Job description

Job Title: AVP Operations & Processing – Corporate Banking Operations Corporate Grade: AVP Barclays Overview Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group. We are an equal opportunity employer and we are opposed to discrimination on any grounds. Working Flexibly We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs. Hybrid Working We have a structured approach to hybrid working, where colleagues work at an onsite location on fixed, ‘anchor’, days, as set by the business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Overall purpose of role This is an Individual Contributor role within Branch Operations, with a focus on Payments & Collections, Liquidity/Lending, Regulatory Reporting, and Trade Finance. Provide operational support to meet business, client, and regulatory demands, leveraging strong stakeholder partnerships, lean processes, and a highly engaged team. Develop deep expertise in the four focus areas, identifying gaps and designing solutions in collaboration with technology and operations teams. Drive delivery of operational benefits and recommend optimizations to improve efficiency and compliance. Identify automation opportunities, document requirements, and communicate effectively with stakeholders. 2 Restricted - External Manage process performance in line with service levels and targets, fostering a culture of continuous improvement. Uphold the professionalism and reputation of Barclays, engaging with internal and external stakeholders, clients, and regulators. Key Accountabilities 1. Operating Model Leadership Drive the design and continuous improvement of client onboarding and service processes for Corporate Banking clients in Asia, ensuring efficiency, compliance, and a differentiated experience. Oversee the implementation of new products and platforms, aligning operational readiness with diverse client needs across the region. Develop and document target operating models and process flows tailored for Asia, supporting scalable execution and clear accountability. 2. Enablement & Digital Transformation Identify and drive automation and digital enablement opportunities to enhance client experience and operational efficiency, leveraging regional technology trends. Translate business requirements into detailed operational specifications and service standards, ensuring clarity and accuracy throughout the implementation lifecycle. Map and document end-to-end operational touchpoints, enabling smooth handoffs and efficient execution across upstream and downstream interfaces. 3. Regional Stakeholder Engagement Build and maintain strong relationships with clients and internal teams (front office, technology, operations, risk) across Asia, fostering collaboration and operational rigor. Represent the client service and implementation function in governance forums, client meetings, and regulatory discussions, ensuring regional alignment. 4. Risk, Compliance & Continuous Improvement Ensure all activities comply with local regulatory requirements and internal policies, embedding robust risk management practices within the team. Manage process performance against agreed service levels and KPIs, driving a culture of continuous improvement across Asia. 5. Change Management & Operational Enablement Establish and lead an Operations Change Management Office (CMO) to bridge program delivery and day- to-day operations, translating strategic objectives into actionable operational requirements for Asia. Operate a dual-lead structure (Country BAU Operations Lead and Regional Corporate Banking Operations Lead) to ensure clear accountability and effective regional oversight. Design and deliver onboarding and implementation models that integrate client journeys, product requirements, and operational processes, consistent with global standards but tailored for Asia. 6. Client Service & Onboarding Excellence 3 Restricted - External Lead the end-to-end design and continuous improvement of client onboarding, service, and implementation processes for Corporate Banking clients. Ensure client journeys are efficient, compliant, and deliver a differentiated experience, balancing regulatory requirements with commercial objectives. Act as the primary escalation point for complex client implementation and service issues, driving resolution and root cause analysis. Partner with front office, technology, and operations teams to ensure seamless client transitions and handovers 7. Decision-making and Problem Solving Ability to understand and analyse co