AVP-FPNA GPO

Job description

• Leading a team of AVP, Managers & Senior Managers to ensure that overall delivery of services is within agreed SLA's & KPI's as defined. Deliver all contractual client requirements • Attrition management and retention of key resources. Back up planning. Continuously strive to build a culture of high-performance.Facilitate effective teamwork and build collaborative relationships internally and externally • Customer Relationship Management -Manage customer relationship and liaise with the client • for ensuring alignment on process related activities, changes in process and identifying opportunities to transition more activities • Act as a point of escalation for critical/ complex service issues and Manage Risk & compliance • Improve efficiency and increase Customer satisfaction • Well versed with BCP/DRP programs for industry • Owner of process Transformation/Adoption of digital life cycle - Create a mindset of innovation aimed at constantly challenging the norm to drive business value. Responsible for ensuring a disciplined approach to operational excellence. Drive ongoing continuous improvement through LEAN/ six sigma, automation opportunities within all processes to improve profitability. • Transition Support - Play a lead role in transition of processes by bringing in shared service specific knowledge & best practices for smooth implementation and execution. • Process Vision & Strategy • Define 1–3 year target-state roadmap. • Drive global process standardization. • Define KPI framework and business outcomes. • Transformation Ownership: Own automation backlog, Prioritize AI opportunities., Sponsor process redesign initiatives, Approve standard process models. • Supplier Governance: Primary interface with supplier process leads, Review service performance and transformation delivery, Manage process escalations. • Governance: Lead monthly GPO Committee, Review KPI scorecards, Resolve cross-functional process issues.