Azure Support Engineer (Lead L2 Support)

Job description

**Role & responsibilities.** Job Summary We are seeking an experienced Azure Support Engineer (Lead L2 Support) to provide production support for enterprise data platforms hosted on Microsoft Azure. The ideal candidate should have strong expertise in Azure Data Factory (ADF), Azure Synapse Analytics, Python, SQL, and ITIL processes. The role involves incident management, troubleshooting, root cause analysis, monitoring, and ensuring high availability of critical data platforms. Key Responsibilities - Provide L2 production support for Azure-based data platforms and applications. - Monitor production environments and proactively identify potential issues. - Investigate, troubleshoot, and resolve incidents within defined SLAs. - Perform root cause analysis (RCA) and implement preventive measures. - Support Azure Data Factory (ADF) pipelines and Azure Synapse workloads. - Develop and troubleshoot SQL queries and Python scripts for issue resolution. - Handle incident, problem, and change management activities following ITIL best practices. - Coordinate with L3 support, development, infrastructure, and business teams for issue resolution. - Perform job monitoring, batch support, and data validation activities. - Maintain operational documentation, SOPs, and knowledge base articles. - Participate in on-call support and production releases as required. - Ensure compliance with operational standards, security policies, and governance guidelines.