Back Office Manager

Job description

**Job Summary** The Manager Back Office is responsible for overseeing day-to-day back-office operations, ensuring accuracy, compliance, process efficiency, and timely completion of operational activities. The role involves managing a team, monitoring service quality, coordinating with internal departments, and implementing process improvements to support organizational objectives. **Key Responsibilities** - Supervise and manage daily back-office operations and ensure adherence to established procedures and service standards. - Monitor operational workflows and ensure timely processing of transactions, documentation, and customer requests. - Review and verify reports, records, and operational data for accuracy and completeness. - Ensure compliance with internal policies, regulatory requirements, and audit guidelines. - Coordinate with branches, sales teams, vendors, and other departments for seamless operational support. - Identify process gaps and implement corrective actions to improve efficiency and productivity. - Handle escalations, resolve operational issues, and provide timely support to stakeholders. - Prepare and present MIS reports, productivity reports, and management dashboards. - Conduct periodic quality checks and process reviews to maintain operational excellence. - Assist in the implementation of new systems, products, and process changes. - Train, mentor, and guide team members to enhance their performance and professional development. - Support internal and external audits by providing required information and documentation. - Monitor team performance against defined KPIs and service levels. **Required Skills** - Bachelor's degree in commerce, Business Administration, Finance, Banking, or a related field. - 6 to 7 years of experience in back-office operations, administration, banking, financial services, or a similar domain. - Experience in team handling and process management preferred