Backfill Hiring

Job description

**Job Description: Duties and Responsibilities :** - Review customer requests received in bulk for enrollment additions, terminations and change to ensure compliance with contractual terms and risk guidelines. - Handling unformatted Excel files by converting them into a standardized format, uploading them to client applications, and reviewing for any errors. - Communicate with PA or internal departments to resolve discrepancies or obtain missing information via email. - Meet individual and team productivity targets while maintaining accuracy, service quality, and customer data privacy. - Manage daily work queues effectively to meet service level metrics. - Collaborate as a team player by offering and receiving feedback, resolving conflicts, supporting colleagues, and providing backup when needed. - Process applications across various product lines using multiple systems. **Responsibilities: Duties and Responsibilities :** - Review customer requests received in bulk for enrollment additions, terminations and change to ensure compliance with contractual terms and risk guidelines. - Handling unformatted Excel files by converting them into a standardized format, uploading them to client applications, and reviewing for any errors. - Communicate with PA or internal departments to resolve discrepancies or obtain missing information via email. - Meet individual and team productivity targets while maintaining accuracy, service quality, and customer data privacy. - Manage daily work queues effectively to meet service level metrics. - Collaborate as a team player by offering and receiving feedback, resolving conflicts, supporting colleagues, and providing backup when needed. - Process applications across various product lines using multiple systems. Qualifications: Required Knowledge, Skills, Abilities and/or Related Experience - Bachelor’s degree with basic computer literacy. - Working knowledge of Microsoft Office, especially Outlook and Excel. - Preference for candidates with experience in Life, Health, or Supplemental Insurance. - Ability to navigate and work across multiple systems and applications. - Effective written communication skills in English. - High attention to detail, particularly when processing transactions. - Capability to deliver high-quality results in a fast-paced, high-volume environment.