Background Verification Specialist / BGV - UK Europe

Job description

**Job Description** The Background Verification Specialist is responsible for managing end-to-end pre-employment screening and background verification activities for candidates across the UK, Europe, and Rest of World (ROW) geographies. The incumbent will ensure timely completion of background checks, regulatory compliance, stakeholder management, vendor governance, and resolution of verification discrepancies while maintaining excellent candidate experience. The role requires close collaboration with Talent Acquisition, HR Operations, Compliance, Legal, Hiring Managers, and external screening vendors to ensure all hires meet organizational and client-specific onboarding requirements. Key Responsibilities Background Verification Operations - Manage end-to-end background verification process for hires across UK, Europe, Middle East, APAC, LATAM, and other ROW countries. - Initiate and track verification requests through screening vendors and internal systems. - Review completed background reports for accuracy, completeness, and compliance. - Analyze discrepancies and coordinate adjudication activities. - Ensure closure of all cases within defined SLAs before onboarding. Verification Management **Coordinate And Validate** - Identity Verification - Right to Work Checks - Employment Verification - Education Verification - Criminal Record Checks - Address Verification - Professional License Verification - Credit Checks (where legally permissible) - Reference Checks - Global Sanctions & Watchlist Screening Candidate & Stakeholder Management - Act as primary point of contact for candidates regarding BGV documentation and status updates. - Partner with recruiters, HR business partners, hiring managers, and onboarding teams to ensure timely completion. - Provide advisory support on country-specific screening requirements. - Resolve escalation cases and verification challenges. Vendor Management - Coordinate with global background screening vendors. - Monitor vendor performance against SLAs. - Conduct regular governance reviews and audit checks. - Escalate delays and quality issues to vendor management teams. Compliance & Risk Management - Ensure compliance with: - UK GDPR - EU GDPR - Local Labor Laws - Data Privacy Regulations - Client-specific compliance requirements - Manage high-risk cases and screening exceptions. - Support internal and external audits. Reporting & Analytics - Prepare weekly and monthly BGV dashboards. - Track: - Verification volumes - SLA adherence - Aging cases - Vendor performance - Discrepancy trends - Compliance metrics - Identify process improvement opportunities. Process Excellence - Drive automation and standardization initiatives. - Maintain SOPs, process documentation, and knowledge repositories. - Participate in system enhancement and digital transformation projects. **Responsibilities** NA **Qualifications** Bachelor's /Master Degree in Human Resources, Business Administration **Experience** - 5–7years of experience in Background Verification, HR Operations, Talent Acquisition Operations, or Shared Services. - Experience handling UK, European, and global BGV processes. - Exposure to multiple screening vendors and global onboarding processes. **Technical Knowledge** - Knowledge of: - UK GDPR - EU GDPR - Data Protection Regulations - Global Employment Screening Practices - Experience with HRMS/ATS systems such as: - Oracle Fusion - Workday - SuccessFactors - ServiceNow - Strong proficiency in MS Excel, Power BI, and reporting tools. **About Us** At Zensar, we’re *“experience-led everything”* . We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: *Together, we shape experiences for better futures* . Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is *ONE with Client* - a set of four core values that reflect who we are and how we work: *One Zensar, Nurturing, Empowering, and Client Focus* . Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself. We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.