Banking Grievance Escalation Handler

Job description

**Company Name :- Hexaware\\* / \\*Process:\\* \\_\\*Athena\\*\\_** \\***Complaint Management\\* - ( 90% Email and 10% Calls)** **\\*ORM\\* ( Online reputation management )** \\*Eligibility:\\* HSC/Graduate with atleast 2 years of overall experience and minimum 6 months of Experience in handling the escalation desk or complaint management \\*Quality:\\* Versant 5 or 6-Voice Selects Only (Excellent English Communication) \\*Salary:\\* Maximum 32,700 in-hand \\*Shift Timing:\\* 24/7 (Any 9 Hrs) Rotational Shift \\*Working Days:\\* 5 Days Working with any two rotational week offs \\*Rounds of Interview:\\* HR | Ops | Email Assessment | Versant - 59 | \\*Client round\\* \\*Location:\\* MBP, Ghansoli \\*Documents:\\* Relieving/Experience (Mandatory) \\*Age:\\* 40 Years \\*Hexaware location Boundaries:\\* 1. Ambernath-Ghatkopar (Central Line) 2. Thane-Panvel (Trans Harbour) 3. Vashi-Chembur (Harbour Line) **Contact on 8535847450 - Puja Sah**