Banking - Sr Business Analyst - Officer

Job description

**Job Description** **Position Title: Officer – Business Expense Unit** **Grade/Level -** Officer **Business Group -** ICG Analytics Group **Department** Business Expense Unit **Location** Mumbai, India **Employment Type** Full-Time The role is primarily focused on end-to-end expense management and corporate card reconciliation, ensuring adherence to Citi's internal expense policies and maintaining accurate financial records. This is a detail-oriented, process-driven role that requires strong communication skills and the ability to manage multiple priorities across time zones. **A. Role & Responsibilities** **Core Responsibilities** **1. Expense Management** - Act as the single point of contact for all expense settlement processes for banking colleagues. - Review, validate, and process employee expense claims in strict accordance with the Citi Expense Policy. - Develop and maintain a thorough working knowledge of the Citi Expense Policy to ensure accurate and compliant processing of all expense submissions. - Conduct due diligence on all submitted expenses, identifying and escalating any inappropriate, non-compliant, or suspicious charges in a timely manner. - Ensure timely settlement of all approved expenses and maintain accurate records of all transactions. - Liaise with employees to resolve queries, clarify policy requirements, and obtain missing documentation. **2. Corporate Card Reconciliations** - Perform monthly reconciliation of corporate card statements for designated employees - Generate comprehensive summary reports covering all corporate card transactions within the reconciliation period. - Identify and follow up on outstanding or pending payments, ensuring timely resolution. - Maintain organized and audit-ready records of all reconciliation activities and supporting documentation. - Coordinate with relevant internal stakeholders (e.g., Corporate card team, Accounts payable) to address discrepancies or exceptions. **B. Qualifications** **Education** - Graduate or Post-Graduate qualification in Finance, Commerce, Business Administration, or a related field. **Experience** - 7–8 years of relevant work experience in travel and expense management, corporate card administration, or office administration in a similar capacity. - Prior experience working in a leading financial services firm, multinational corporation, or a comparable professional environment is preferred. - Demonstrated experience in handling expense processes for international or cross-regional teams is an advantage. **Skills & Competencies** **Communication** - Strong command of the English language, both oral and written. - Confident and effective communicator, capable of engaging with colleagues at all levels across geographies. **Interpersonal & Collaboration** - Strong interpersonal skills with the ability to build and maintain effective working relationships with local teams (e.g., Accounts, Travel Desk) and overseas colleagues. - Collaborative team player who can also work independently with minimal supervision. **Organizational & Analytical** - Methodical approach to work with strong organizational and planning capabilities. - High attention to detail with the ability to identify discrepancies and inconsistencies in financial data. - Ability to multi-task, re-prioritize workloads continually, and adapt quickly to new tasks and changing requirements. **Technical** - Proficiency in MS Office applications, particularly Microsoft Excel (for reconciliation and reporting), Outlook, and Word. - Familiarity with expense management tools or ERP systems is an added advantage. ------------------------------------------------------ ## **Job Family Group:** Business Strategy, Management & Administration ------------------------------------------------------ ## **Job Family:** Business Execution & Administration ------------------------------------------------------ ## **Time Type:** Full time ------------------------------------------------------ ## **Most Relevant Skills** Please see the requirements listed above. ------------------------------------------------------ ## **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ *Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.* *If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review* *[Accessibility at Citi](https://www.citigroup.com/citi/accessibility/application-accessibility.htm).* *View Citi’s [EEO Policy Statement](https://www.citigroup.com/global/eeo-aa-policy) and the [Know Your Rights](https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) poster.*