Benefits Administration Services Analyst II

Job description

**Job Track Description:** - Requires formal education and relevant expertise in a professional, sales, or technical area. - Performs technical-based activities. - Contributes to and manages projects. - Uses deductive reasoning to solve problems and make recommendations. - Interfaces with and influences key stakeholders. - Leverages previous knowledge and expertise to achieve results. - Ability to complete work self-guided. - College or university degree required. **General Profile** - Requires knowledge and experience in own field. - Will acquire higher-level knowledge and skills. - Develops an understanding of the company, processes, and customers. - Uses existing procedures to solve routine or standard problems. - Receives moderate guidance and direction from others. **Functional Knowledge** - Requires expanded conceptual understanding of theories, practices, and procedures. **Business Expertise** - Uses an understanding of key business drivers to accomplish work. **Impact** - Impacts own team through the quality of the services or information provided. - Follows standardized procedures and practices to achieve objectives and meet deadlines. **Leadership** - No supervisory responsibilities. - Provides informal guidance to new team members. **Problem Solving** - Uses existing procedures and technical experience to solve problems. **Interpersonal Skills** - Exchanges complex information and ideas effectively. **Responsibility Statements** - Executes established benefits processes and seeks guidance from Sr. Analysts. - Researches and responds to intermediate participant issues. (i.e. eligibility, calculation errors, and service delivery) - Triages intermediate system issues to confirm adherence to requirements. - Performs peer review on work completed by other peers. - Interfaces with external client contacts to resolve day-to-day benefit questions. - Reviews benefit reports, determines action required and gives direction to team members. - Identifies system and process enhancements to improve process efficiencies. - Mentors and coaches junior members. - Performs other duties as assigned. - Complies with all policies and standards.