Benefits Administration Services Associate I

Job description

**Job Track Description:** - Performs business support or technical work, using data organizing and coordination skills. - Performs tasks based on established procedures. - In some areas, requires vocational training, certifications, licensures, or equivalent experience. **General Profile** - Ability to perform in an analytical and operational process. - Entry-level position with limited requirements for licenses, training, and certifications. - Applies experience and skills to complete assigned work. - Works within established procedures and practices. - Works with a close degree of supervision. **Functional Knowledge** - Basic skillset in a range of processes, procedures, and systems. **Business Expertise** - Supports in the achievement of company goals by understanding how teams integrate for the best outcome. - Impacts a team through quality of the services and information provided. - Follows standardized procedures and practices and receives close supervision and guidance. - For consistency, methods and tasks are described in detail. **Leadership** - Has no supervisory responsibilities. **Problem Solving** - Ability to problem solve, self-guided. - Evaluates issues and solutions to provide the best outcome for the client and end-users. - Has limited opportunity to exercise discretion. **Interpersonal Skills** - Exchanges information and ideas effectively. **Responsibility Statements** - Responds to open enrollment inquiries. - Completes transaction(s) related to the customer’s inquiry. - Documents call by creating detailed notes in the case management system. - Completes callbacks in a timely manner and escalating as appropriate. - Adheres to call center metrics and guidelines within established procedures. - Performs other duties as assigned. - Complies with all policies and standards.