Benefits Administration Services Associate IV

Job description

Key Responsibility: - Review client plan documents and convert requirements into clear communication specs (BRDs). - Create and update participant communications for US benefits plans. - Develop content for print, email, and web communications (automated and personalized). - Ensure communications follow style and quality standards. - Work closely with programmers, testers, and SMEs to review outputs and fix issues. - Support production activities and assist with updates and defect resolution. - Partner with client teams and internal stakeholders as needed. Required Skills - Strong written communication and proofreading skills. - Good analytical and problem-solving abilities. - Ability to manage multiple tasks at once. - Comfortable working with technical teams and client-facing teams. Preferred / Nice to Have - Experience with TFS or similar tools.