BigData Support Engineer

Job description

**Sonata Software Overview** In today's market, there is a unique duality in technology adoption. On one side, extreme focus on cost containment by clients, and on the other, deep motivation to modernize their Digital storefronts to attract more consumers and B2B customers. As a leading Modernization Engineering company, we aim to deliver modernization-driven hypergrowth for our clients based on the deep differentiation we have created in Modernization Engineering, powered by our Lightening suite and 16-step Platformation™ playbook. In addition, we bring agility and systems thinking to accelerate time to market for our clients. Headquartered in Bengaluru, India, Sonata has a strong global presence, including key regions in the US, UK, Europe, APAC, and ANZ. We are a trusted partner of world-leading companies in BFSI (Banking, Financial Services, and Insurance), HLS (Healthcare and Lifesciences), TMT (Telecom, Media, and Technology), Retail & CPG, and Manufacturing space. Our bouquet of Modernization Engineering Services cuts across Cloud, Data, Dynamics, Contact Centers, and around newer technologies like Generative AI, MS Fabric, and other modernization platforms. **Title: Bigdata Support Engineer** **Experience: 4-6years** **Location: Hyderabad, (Work From office 5 days a week)** **Type of Hire: Full Time** **About Role:** We are looking for a Big Data Application Support Engineer responsible for monitoring, troubleshooting, and supporting Big Data jobs, pipelines, and applications running on AWS/Snowflake/Hadoop/Spark environments. The role focuses on job support, incident handling, RCA, access management, and coordination with engineering team **Key Responsibilities:** **Monitoring & Job Support** - Monitor Big Data jobs and workflows (Spark,Rundeck). - Handle job failures, restarts, and coordinate with engineering teams for fixes. - Track SLA adherence and escalate issues proactively. **Incident & Service Request Management** - Respond to alerts, incidents, and tickets in ServiceNow/Jira. - Perform first‑level RCA and document findings. - Handle user access requests, role modifications, and environment onboarding. **Data & Platform Support** - Basic troubleshooting of Spark jobs (logs, error messages, Yarn/S3 issues). - Validate data loads and ensure pipeline completeness. **Operations & Documentation** - Follow runbooks and SOPs for daily checks and routine activities. - Maintain clear documentation for incidents, resolutions, and repetitive issues. - Support deployment activities under engineering guidance. **Required Skills & Experience:** - Strong understanding of Hadoop ecosystem (HDFS, kafka, Spark ,Hbase,AWS EMR concepts). - SQL knowledge for data validation and debugging. - Strong Knowledge in Linux and Spark Troubleshooting. - Familiarity with AWS basics (AWS EMR,S3, IAM concepts). - Understanding of schedulers like Airflow / Oozie / Rundeck. - Strong analytical and communication skills. **Why join Sonata Software?** At Sonata, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you will not be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. *Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.*