Billing Chat Advisor

BT Group · Gurugram, Haryana, India - Delhi, Delhi, India

~₹4L (est.)0–3 yrs experiencefull_timePosted 2 days ago

Job description

**Roles and Responsibilities :** - Provide exceptional customer service through live chat support to clients from various industries. - Handle international chats with ease, ensuring timely resolution of queries and issues. - Utilize strong communication skills to build rapport with customers and resolve their concerns efficiently. - Collaborate with internal teams to escalate complex issues when necessary. **Job Requirements :** - Minimum 6 months of experience in a similar role or industry (BPO/Call Centre). - Proficiency in handling international chat processes and protocols. - Excellent English language proficiency for effective communication with global clients. - Ability to work on rotational shifts (24X7)